Senior Real-Time Routing Engine Architect (Remote)

Third Channel Ltd; Winnipeg; Ibrido; CAD 100.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work potential

Health benefits

Relocation program

Career growth opportunities

Global projects

Descrizione del lavoro

Third Channel Ltd in Winnipeg, Canada, is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines that distribute voice and digital interactions across agents, queues, skills, and channels in real time using Java and Spring Boot.

You will collaborate with product, architecture, workforce management, telephony, and CX platform teams to meet strict latency,

Competenze

• 8+ years of software engineering experience with distributed applications
• Expert-level Java and Spring Boot, REST APIs, and performance engineering
• Experience building routing logic for contact centers or CX platforms
• Knowledge of ACD concepts, queue management, and workload balancing

Mansioni

• Design and develop enterprise-scale routing engines for real-time distribution
• Implement routing algorithms based on skills, priorities, capacity, and rules
• Ensure high availability, scalability, resiliency, and performance
• Design APIs for routing configuration, administration, and monitoring
• Collaborate with telephony, CX platforms, and analytics teams

Conoscenze

Java

Spring Boot

Distributed systems

REST APIs

PostgreSQL

Cloud-native

Event-driven

Performance engineering

Kafka

RabbitMQ

Kubernetes

Jenkins

Strumenti

Kafka

RabbitMQ

Kubernetes

Jenkins

Descrizione del lavoro

Third Channel Ltd in Winnipeg, Canada, is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines that distribute voice and digital interactions across agents, queues, skills, and channels in real time using Java and Spring Boot.

You will collaborate with product, architecture, workforce management, telephony, and CX platform teams to meet strict latency,