Senior R&D Tools Engineer – Jira & Confluence

Arctic Wolf; Southwestern Ontario; Hybrid; CAD 75,000 - 246,000; Full time

Benefits offered by this job

Equity for all employees

Flexible time off

RRSP and 401k match

Training and career development

Job summary

Arctic Wolf is seeking an R&D Tools Senior Developer to administer Jira and Confluence cloud instances, and to support the broader R&D tooling ecosystem including Github and Atlassian Apps. You will work with IT and R&D to implement and optimize tooling for the lab environment and product orgs.

The role emphasizes end-to-end tool rollout, advanced dashboards, and ongoing improvements through SME guidance, training coordination, and best-practice documentation.

Qualifications

• Experience as Jira Administrator with expertise customizing Jira projects and workflows.
• Experience architecting a Jira Cloud Instance across multiple teams is preferred.
• Experience with Github or other source control tools is a plus.
• Experience with AWS, Azure, or GCP is an asset.
• Strong ability to build advanced Jira/Confluence dashboards and reports.

Responsibilities

• Build/admin/support projects within Jira and Confluence.
• Lead end-to-end implementation of new tools within R&D from concept to adoption.
• Administer Jira/Confluence configurations and space permissions.
• Provide R&D tooling support across Jira, Confluence, Github, and related apps.
• Collaborate with IT to meet R&D and Product teams’ tooling needs.

Skills

Jira Administration

Confluence

Jira Cloud

Github

Atlassian Apps

AWS/Azure/GCP

Dashboarding in Jira/Confluence

Agile teamwork

Analytical skills

Tools

Jira Cloud

Confluence

Github

Jira Software

Jira Service Management

Job description

Arctic Wolf is seeking an R&D Tools Senior Developer to administer Jira and Confluence cloud instances, and to support the broader R&D tooling ecosystem including Github and Atlassian Apps. You will work with IT and R&D to implement and optimize tooling for the lab environment and product orgs.

The role emphasizes end-to-end tool rollout, advanced dashboards, and ongoing improvements through SME guidance, training coordination, and best-practice documentation.