R&D Tools Senior Developer

Jobgether; Southwestern Ontario; Hybrid; CAD 75,000 - 246,000; Full time

Benefits offered by this job

Equity opportunities

Flexible time off

Remote within Canada

Office in Waterloo

Job summary

Jobgether seeks a Jira Administrator to own Jira, Confluence, GitHub, and related R&D platforms across a dynamic technology environment. You will design solutions, configure workflows, and support adoption across IT, Product, and R&D teams.

You will lead end-to-end tool implementations, develop best practices, and collaborate with stakeholders to optimize processes. The role is based in Canada with flexible remote options and an office presence in Waterloo.

Qualifications

• Proven experience as a Jira Administrator with strong expertise customizing Jira projects, schemes, complex workflows, custom JQL, and integrations.
• Experience architecting or administering Jira Cloud environments across multiple teams, including Jira Software and Jira Service Management, is highly valued.
• Experience administering GitHub organizations or other source-control platforms.
• Strong knowledge of Jira and Confluence dashboards, filters, reporting, workflows, fields, permissions, and configuration capabilities.
• Experience researching, evaluating, building business cases for, and implementing Atlassian applications.
• Understanding of user and group management through Atlassian Access.
• Experience supporting technical systems and enterprise tools within rapidly changing environments.

Responsibilities

• Administer, configure, and support Jira and Confluence Cloud environments across R&D and Product teams, including projects, workflows, permissions, fields, schemes, dashboards, filters, reports, and templates.
• Build and maintain Jira projects and advanced workflows while developing effective solutions through complex JQL, reporting, dashboards, and customized configurations.
• Support the broader R&D technology ecosystem, including GitHub and other development, collaboration, and lab-related tools.
• Lead the end-to-end implementation of new tools within R&D, from evaluating requirements and defining solutions through deployment, adoption, and ongoing support.
• Collaborate with IT and technical stakeholders to configure platforms and integrations that address the specific needs of R&D and Product teams.
• Serve as a subject matter expert in tooling and process discussions, recommending best practices and identifying opportunities to improve existing implementations.
• Analyze and document platform functionality, usage patterns, and operational requirements to identify areas for continued improvement.
• Evaluate, test, and validate new Atlassian features, applications, integrations, and functionality to ensure compatibility and reliability.
• Research Atlassian applications, assess their business value, support purchasing cases, and oversee implementation where appropriate.
• Develop and maintain Confluence best practices covering page structures, templates, space organization, and permissions.
• Partner with Training teams to create user enablement materials and guidance covering existing tools, new functionality, and recommended practices.
• Support continuous improvement and adoption of R&D tools by helping teams use available capabilities effectively and consistently.

Skills

Jira Admin

Jira Cloud

Confluence

GitHub

Jira Service Management

Jira Dashboards

JQL

Stakeholder collaboration

Cloud knowledge

Agile teamwork

Time management

Communication

Tools

Atlassian Suite

GitHub

Confluence

Job description

This role offers the opportunity to shape the tools and technology that enable modern research and development teams to work effectively. You will take ownership of Jira, Confluence, GitHub, and other critical R&D platforms across a dynamic technology environment. The position combines hands‑on administration, solution design, technical support, and continuous improvement. You will partner closely with IT, Product, R&D, and Training teams to ensure tools are configured around evolving business and technical needs. Your expertise will help establish scalable best practices, improve adoption, and optimize workflows across multiple teams. You will also contribute to the evaluation and implementation of new technologies, integrations, and platform capabilities.

Accountabilities:

• Administer, configure, and support Jira and Confluence Cloud environments across R&D and Product teams, including projects, workflows, permissions, fields, schemes, dashboards, filters, reports, and templates.
• Build and maintain Jira projects and advanced workflows while developing effective solutions through complex JQL, reporting, dashboards, and customized configurations.
• Support the broader R&D technology ecosystem, including GitHub and other development, collaboration, and lab-related tools.
• Lead the end‑to‑end implementation of new tools within R&D, from evaluating requirements and defining solutions through deployment, adoption, and ongoing support.
• Collaborate with IT and technical stakeholders to configure platforms and integrations that address the specific needs of R&D and Product teams.
• Serve as a subject matter expert in tooling and process discussions, recommending best practices and identifying opportunities to improve existing implementations.
• Analyze and document platform functionality, usage patterns, and operational requirements to identify areas for continued improvement.
• Evaluate, test, and validate new Atlassian features, applications, integrations, and functionality to ensure compatibility and reliability.
• Research Atlassian applications, assess their business value, support purchasing cases, and oversee implementation where appropriate.
• Develop and maintain Confluence best practices covering page structures, templates, space organization, and permissions.
• Partner with Training teams to create user enablement materials and guidance covering existing tools, new functionality, and recommended practices.
• Support continuous improvement and adoption of R&D tools by helping teams use available capabilities effectively and consistently.

Requirements:

• Proven experience as a Jira Administrator with strong expertise customizing Jira projects, schemes, complex workflows, custom JQL, and integrations with external business or reporting systems.
• Experience architecting or administering Jira Cloud environments across multiple teams, including Jira Software and Jira Service Management, is highly valued.
• Experience administering GitHub organizations or other source‑control platforms.
• Strong knowledge of Jira and Confluence dashboards, filters, reporting, workflows, fields, permissions, and configuration capabilities.
• Experience researching, evaluating, building business cases for, and implementing Atlassian applications.
• Understanding of user and group management through Atlassian Access.
• Experience supporting technical systems and enterprise tools within rapidly changing environments.
• Exposure to AWS, Azure, GCP, VMware, or comparable infrastructure technologies is an advantage.
• Atlassian certifications are considered an asset.
• Strong analytical and problem‑solving abilities, with a structured approach to evaluating technical requirements and identifying improvements.
• Ability to work effectively in an agile, collaborative environment and manage competing priorities with strong time‑management skills.
• Excellent written and verbal communication skills, with the ability to work effectively across technical and non‑technical teams.
• Strong work ethic, adaptability, and a proactive approach to ownership and continuous improvement.

Benefits:

• Competitive base salary range of $75,000–$246,000 CAD annually, with actual compensation determined by skills, experience, location, and job level.
• Additional variable incentive compensation and new‑hire equity opportunities.
• Comprehensive private benefits covering medical, mental health, dental, disability, life, and accidental death and dismemberment insurance, along with value‑added services.
• Equity participation for all employees.
• Flexible time off and paid volunteer days.
• RRSP matching and access to retirement savings programs.
• Paid parental leave and fertility support.
• Robust Employee Assistance Program with dedicated mental health resources.
• Training, professional development, and career growth programs.
• Flexible remote work options within Canada, with an office presence available in Waterloo, Ontario.
• A collaborative and inclusive environment that values diverse perspectives, accessibility, employee wellbeing, and community engagement.
• Remote interview candidates are expected to be on camera during video interviews, with accommodations available for technical, bandwidth, location, or accessibility‑related circumstances.
• Background checks are required for the position.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.