R&D Tools Architect — Jira & Confluence (Remote)

Jobgether

Southwestern Ontario

Hybrid

CAD 75,000 - 246,000

Full time

14 days+

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Benefits offered by this job

Equity opportunities

Flexible time off

Remote within Canada

Office in Waterloo

Job summary

Jobgether seeks a Jira Administrator to own Jira, Confluence, GitHub, and related R&D platforms across a dynamic technology environment. You will design solutions, configure workflows, and support adoption across IT, Product, and R&D teams.

You will lead end-to-end tool implementations, develop best practices, and collaborate with stakeholders to optimize processes. The role is based in Canada with flexible remote options and an office presence in Waterloo.

Qualifications

Proven experience as a Jira Administrator with strong expertise customizing Jira projects, schemes, complex workflows, custom JQL, and integrations.
Experience architecting or administering Jira Cloud environments across multiple teams, including Jira Software and Jira Service Management, is highly valued.
Experience administering GitHub organizations or other source-control platforms.
Strong knowledge of Jira and Confluence dashboards, filters, reporting, workflows, fields, permissions, and configuration capabilities.
Experience researching, evaluating, building business cases for, and implementing Atlassian applications.
Understanding of user and group management through Atlassian Access.
Experience supporting technical systems and enterprise tools within rapidly changing environments.

Responsibilities

Administer, configure, and support Jira and Confluence Cloud environments across R&D and Product teams, including projects, workflows, permissions, fields, schemes, dashboards, filters, reports, and templates.
Build and maintain Jira projects and advanced workflows while developing effective solutions through complex JQL, reporting, dashboards, and customized configurations.
Support the broader R&D technology ecosystem, including GitHub and other development, collaboration, and lab-related tools.
Lead the end-to-end implementation of new tools within R&D, from evaluating requirements and defining solutions through deployment, adoption, and ongoing support.
Collaborate with IT and technical stakeholders to configure platforms and integrations that address the specific needs of R&D and Product teams.
Serve as a subject matter expert in tooling and process discussions, recommending best practices and identifying opportunities to improve existing implementations.
Analyze and document platform functionality, usage patterns, and operational requirements to identify areas for continued improvement.
Evaluate, test, and validate new Atlassian features, applications, integrations, and functionality to ensure compatibility and reliability.
Research Atlassian applications, assess their business value, support purchasing cases, and oversee implementation where appropriate.
Develop and maintain Confluence best practices covering page structures, templates, space organization, and permissions.
Partner with Training teams to create user enablement materials and guidance covering existing tools, new functionality, and recommended practices.
Support continuous improvement and adoption of R&D tools by helping teams use available capabilities effectively and consistently.