Senior Projects Technician

RedARX Cyber Group; Saskatoon; On-site; CAD 70,000 - 85,000; Full time

Job summary

RedARX Cyber Group in Saskatoon is seeking a Senior Projects Technician to lead the technical delivery of client IT projects, including infrastructure upgrades, migrations, deployments, onboarding projects, security implementations, and major technology changes.

You will take an approved scope, identify risks, develop an implementation approach, execute the work, troubleshoot issues, validate solutions, and document before handing back to support.

Qualifications

• Must be located in Saskatoon.
• Must be available to work in person from our Saskatoon office.
• 5+ years of professional IT experience preferred.
• Strong troubleshooting and analytical skills.
• Strong understanding of networking and Microsoft environments.
• Ability to independently manage technical priorities.
• Excellent written technical documentation skills.
• Strong verbal and written communication skills.
• Ability to communicate effectively with both technical and non-technical clients.
• Strong attention to detail.
• Ability to work both independently and collaboratively.
• Valid driver’s licence and ability to travel to client locations when required.

Responsibilities

• Deliver client IT infrastructure projects from technical planning through completion.
• Perform server installations, replacements, migrations, and upgrades.
• Complete Microsoft 365 tenant migrations and configuration projects.
• Deploy and configure Microsoft Entra ID, Intune, Autopilot, and related Microsoft cloud services.
• Implement firewalls, switches, wireless networks, VLANs, VPNs, and other network infrastructure.
• Perform workstation and hardware refresh projects.
• Coordinate technical cutovers and minimize disruption to client operations.
• Review project scopes and identify technical concerns before implementation.
• Develop implementation, rollback, and testing plans for significant changes.
• Troubleshoot complex technical issues encountered during project delivery.
• Coordinate with vendors, client contacts, and other technical resources when required.
• Maintain accurate technical documentation throughout each project.
• Update network diagrams, credentials, configurations, asset information, and client documentation.
• Perform post-project testing and validation.
• Complete proper technical handoff to the support team.
• Follow established change management and approval processes.
• Escalate risks or scope concerns before they become client-impacting problems.

Skills

Communication

Troubleshooting

Documentation

Independent work

Client focus

Travel readiness

Tools

Windows Server

Active Directory

Microsoft 365

Exchange Online

Networking

PowerShell

Hyper-V/VMware

DNS/DHCP/TCP-IP

Firewalls/VPNs

IT security

Job description

Position: Full-Time, Permanent

Salary: $70,000–$85,000 per year, based on experience

This is an in-person position based in Saskatoon, Saskatchewan.

Applicants must currently reside in Saskatoon prior to starting employment.

This is not a remote position. Regular attendance at our Saskatoon office and travel to client locations in and around Saskatoon is required.

About the Role

We are looking for an experienced Senior Projects Technician to join our technical team in Saskatoon.

This is not primarily a help desk position. The Senior Projects Technician is responsible for the technical delivery of client IT projects, including infrastructure upgrades, migrations, deployments, onboarding projects, security implementations, and major technology changes.

You will be expected to take an approved project scope, understand the desired outcome, identify technical risks, develop an implementation approach, execute the work, troubleshoot issues that arise, validate the completed solution, and ensure everything is properly documented before handing the environment back to the support team.

We are looking for someone who can work independently, understands the impact technical changes can have on a client's business, and does not need constant direction to move a project forward.

Key Responsibilities

• Deliver client IT infrastructure projects from technical planning through completion
• Perform server installations, replacements, migrations, and upgrades
• Complete Microsoft 365 tenant migrations and configuration projects
• Deploy and configure Microsoft Entra ID, Intune, Autopilot, and related Microsoft cloud services
• Implement firewalls, switches, wireless networks, VLANs, VPNs, and other network infrastructure
• Perform workstation and hardware refresh projects
• Complete client onboarding and infrastructure standardization projects
• Deploy backup, disaster recovery, endpoint security, and cybersecurity solutions
• Coordinate technical cutovers and minimize disruption to client operations
• Review project scopes and identify technical concerns before implementation
• Develop implementation, rollback, and testing plans for significant changes
• Troubleshoot complex technical issues encountered during project delivery
• Coordinate with vendors, client contacts, and other technical resources when required
• Maintain accurate technical documentation throughout each project
• Update network diagrams, credentials, configurations, asset information, and client documentation
• Perform post-project testing and validation
• Complete proper technical handoff to the support team
• Follow established change management and approval processes
• Escalate risks or scope concerns before they become client-impacting problems

What We Expect From a Senior Technician

The word Senior matters in this position.

You should be capable of being assigned a project and taking meaningful ownership of its technical execution.

That means being able to:

• Think beyond the immediate task and consider system-wide impact
• Research and troubleshoot unfamiliar issues independently
• Recognize when something does not look right
• Stop and escal
• Communicate technical concerns clearly
• Test your work rather than assuming it worked
• Document what was changed
• Take responsibility for seeing technical work through to completion

We do not expect anyone to know everything. We do expect senior technical staff to demonstrate strong judgment, accountability, and problem-solving ability.

Technical Experience

Strong experience in several of the following areas is expected:

• Microsoft Windows Server
• Active Directory and Group Policy
• Microsoft 365
• Exchange Online
• DNS, DHCP and TCP/IP networking
• Firewalls and VPNs
• Managed switching and VLANs
• Hyper‑V and/or VMware
• Backup and disaster recovery systems
• Endpoint protection, EDR and MDR platforms
• Server and workstation hardware
• PowerShell
• IT documentation platforms
• PSA and ticketing systems

Experience working within an MSP or multi-client IT environment is strongly preferred.

Qualifications

• Must be located in Saskatoon.
• Must be available to work in person from our Saskatoon office
• 5+ years of professional IT experience preferred
• Strong troubleshooting and analytical skills
• Strong understanding of networking and Microsoft environments
• Ability to independently manage technical priorities
• Excellent written technical documentation skills
• Strong verbal and written communication skills
• Ability to communicate effectively with both technical and non-technical clients
• Strong attention to detail
• Ability to work both independently and collaboratively
• Valid driver’s licence and ability to travel to client locations when required

Relevant Microsoft, networking, security, or infrastructure certifications are considered an asset but are not required where equivalent experience can be demonstrated.

What This Role Is Not

This position is not intended to be primarily:

• Entry-level IT support
• Password resets and basic desktop support
• A project-management-only role
• A remote position
• A position where every technical decision is provided through a step-by-step checklist

There may occasionally be escalations or support work that requires senior technical expertise, but the primary focus of this position is project implementation and technical delivery.

Success in This Role

You will be successful in this position when projects are:

• Properly planned before implementation
• Completed accurately and professionally
• Delivered with minimal disruption to the client
• Tested before being considered complete
• Properly documented
• Completed according to established change management procedures
• Handed back to the support team in a stable and supportable state

Most importantly, we are looking for someone who treats client infrastructure as business-critical technology, not simply a collection of servers, computers, and tickets.

Compensation

$70,000–$85,000 annually, depending on experience, technical capability, and demonstrated ability to independently deliver complex IT projects.

This position is based in Saskatoon, Saskatchewan and requires in-person attendance. It is not a remote role.