Senior IT Technician

Transpera Technologies Inc.; Red Deer; On-site; CAD 53,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Mileage reimbursement

Casual dress

Company events

Paid time off

Job summary

Transpera Technologies Inc. in Red Deer, AB, is seeking a Senior IT Technician to deliver expert IT support and architect robust client solutions. You will work from our Red Deer office, assisting a diverse Canadian and US client base with Windows Server, Modern Workplace, security, and cloud services.

With 5+ years in IT support or MSP settings, you will troubleshoot complex issues, manage tickets, and collaborate with a skilled team to drive service excellence and client satisfaction.

Qualifications

• 5+ years of IT support or consulting experience.
• Proficiency with Windows Server, Modern Workplace, security, networks, Microsoft 365, Azure/AWS/Cloud.
• Strong communication and customer service skills.

Responsibilities

• Resolve complex issues in an advanced ticketing platform and provide timely updates to clients.
• Manage accounts, systems, and cloud services with attention to detail.
• Deliver remote and on-site support using modern tools and client visits.
• Configure servers, workstations, networking gear, and peripherals.
• Propose infrastructure upgrades and design robust solutions.
• Contribute to system architecture for scalability and reliability.

Skills

IT support

Ticketing workflows

RMM

PSA

Communication

Independent worker

Tools

RMM

PSA

Ticketing systems

Job description

Senior IT Technician

Red Deer

Join a Leader in IT Solutions

At Transpera Technologies, a trusted and dynamic force in IT services and software development, we are seeking a skilled Senior IT Technician to join our accomplished team. From our office in Red Deer, you will play a pivotal role in delivering exceptional technical support and innovative solutions to a diverse portfolio of clients spanning across Canada and the US. Transpera is renowned for its commitment to excellence, serving businesses of all sizes with cutting‑edge IT expertise and unwavering reliability.

As a Senior IT Technician, you bring at least five years of proven experience as an IT Support Technician or Consultant, ideally honed within a Managed Services Provider environment. While certifications, formal education, and specialized training are highly valued, your expertise speaks loudest through your mastery of Windows Server, Modern Workplace, security, network architecture, Microsoft 365, and Azure/AWS/Cloud Services. You’ve successfully deployed and managed a broad spectrum of IT infrastructure and systems, showcasing your ability to architect robust solutions tailored to client needs.

Your passion for technology drives you. You thrive on solving complex challenges, leveraging your sharp troubleshooting skills to devise and implement effective solutions—whether working independently or collaborating with our seasoned team of professionals. A self‑starter with a hunger for knowledge, you stay ahead of the curve by embracing emerging technologies and refining your craft, both as a career and a personal pursuit.

Organization and precision define your approach. You excel at managing tasks and client relationships within a sophisticated support ticket system, with hands‑on experience using RMM and PSA tools to streamline daily operations. Your polished communication skills shine when engaging with clients, colleagues, and partners—whether in person, over the phone, or via email—building trust through professionalism, integrity, and a genuine commitment to service.

In this role, you’ll tackle high‑impact responsibilities, from resolving escalated technical issues to designing and deploying state‑of‑the‑art infrastructure. You’ll collaborate with clients, vendors, and teammates to deliver seamless support, propose strategic upgrades, and ensure operational excellence across a wide range of systems and environments.

Key Responsibilites

• Oversee and resolve complex technical issues within our advanced ticketing platform, keeping clients and team members informed with timely updates.
• Manage diverse accounts, systems, and cloud services with meticulous attention to detail.
• Deliver expert remote and on‑site support, utilizing cutting‑edge tools and personal transportation for client visits as needed.
• Configure and maintain servers, workstations, networking equipment, and peripherals with precision and foresight.
• Design and present compelling proposals for infrastructure enhancements, driving client success through innovative solutions.
• Contribute to the architecture and implementation of new systems, ensuring scalability and reliability.

What You Bring

• Deep expertise in IT support, with a track record of solving intricate technical challenges across varied technologies.
• Proficiency in ticketing workflows, RMM, and PSA systems, paired with adaptability to evolving processes.
• Exceptional communication and customer service skills, with a professional demeanor that inspires confidence.
• A collaborative spirit, balanced with the ability to work independently and prioritize effectively in a fast‑paced environment.
• A proactive mindset, eager to respond promptly and deliver results that exceed expectations.
• General IT certifications or advanced training are a plus, reflecting your commitment to professional growth.

Why Transpera?

As a cornerstone of the IT services industry, Transpera offers a platform to showcase your talents while serving prestigious clients across Canada. We foster a culture of respect, innovation, and pride in our work—values that resonate with our employees and partners alike.

Position Details

• Type: Full‑time, permanent
• Schedule: Monday to Friday, 8:00 AM - 5:00 PM
• Location: Red Deer, AB (in‑person‑role; no remote work option)
• Compensation: $52,794.16 - $70,809.09 annually, plus commission opportunities
• Benefits: Comprehensive health and dental coverage, optional life and disability insurance, paid time off, mileage reimbursement, casual dress, and company events
• Travel: Reliable personal transportation required for client site visits

Requirements

• Ability to commute or relocate to Red Deer, AB prior to starting work