IT Support Technician

Socket.dev; Saskatoon; On-site; CAD 43,000 - 53,000; Full time

Job summary

Métis Nation–Saskatchewan (MN–S) is seeking an IT Support Technician to join our Information Technology team in Saskatoon. Under the direction of the IT Manager, you will assist in developing and delivering IT supports for our systems and infrastructure.

Candidates should have hands-on experience with computer systems, networks, and Microsoft 365, plus a minimum of 1 year in a similar IT role. A post-secondary IT education is an asset; the role supports collaboration within a growing team.

Qualifications

• Minimum 1 year of relevant IT support experience.
• Post-secondary education in Computer Science/IT is an asset.
• Working knowledge of computer systems, networks, software and hardware.
• Combination of experience and education will be considered an asset.

Responsibilities

• Troubleshoot hardware and software issues related to internal IT.
• Install, configure, and maintain end-user workstation hardware, software and peripherals.
• Assist helpdesk and ensure end-user satisfaction with resolutions.
• Support other departments in using IT systems and resources.
• Take on additional duties as directed by IT Manager or Deputy Chief.

Skills

Microsoft 365

Written & oral communication

Interpersonal abilities

Time management

Organizational skills

Teamwork

Problem solving

Education

Post-secondary education in Computer Science / IT

Job description

POSITION TITLE: IT Support Technician

DEPARTMENT:Information Technology

CLASSIFICATION:MGO-03

SALARY RANGE:Starting at$47,754.00 Per Annum

POSITION TYPE:Full-time, Permanent

LOCATION:Saskatoon

ACCOUNTABLE TO:IT Manager

Métis Nation–Saskatchewan (MN–S) is looking for an individual that has a passion for providing IT supports, is an exceptional communicator, and is a natural problem solver. Under the direction of the IT Manager, the IT Support Technician is responsible for assisting in the development and execution of technical and operational IT supports to current and future information technology systems and infrastructure. To be successful in this position, you’ll need to be committed to quality standards and be able to work well both independently and as part of a team on solutions in a changing IT landscape.

Key Responsibilities

• Troubleshoot hardware and software issues related to internal IT.
• Installation, configuration, and maintenance of end-user workstation hardware, software, and peripheral devices.
• Assist helpdesk support and follow through resolutions to end-user's satisfaction.
• Support other departments in their development and use of IT systems and resources.
• Any other duties and responsibilities as directed by the IT Manager or Deputy Chief of Administrative Transformation.

Qualifications and Experience

• Working knowledge of computer systems, networks, software, and hardware.
• Post-secondary education in Computer Science, IT, or a related discipline is an asset.
• A minimum of 1 year of relevant experience in a similar role.
• A combination of relevant experience and education will be considered an asset.

Knowledge and Skills

• Exceptionally proficient in Microsoft 365.
• Knowledge of strategic and operational planning.
• Capacity to act with tact and discretion and maintain confidentiality of user data and information.
• Effective organizational skills.
• Outstanding interpersonal abilities.
• Excellent written and oral communication skills.
• Strong time-management skills along with the ability to prioritize daily tasks with effective decision-making abilities.
• Works well independently and as a team.
• Embrace challenges related to working in areas of rapid growth.

Additional Requirements

• The position is based on a 37.5-hour work week Monday through Friday.
• A valid Saskatchewan driver’s license and/or access to reliable transportation to our downtown location at 310 20th St E Saskatoon would be required.
• The successful candidate must undergo a Criminal Record Check.