Senior Project Manager ServiceNow

vTech Solution; Toronto; Hybrid; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work (up to 3 days onsite)

Job summary

vTech Solution in Toronto seeks a Senior Project Manager/Leader with extensive ServiceNow and public sector financial systems experience. You will steer IT initiatives across offshore teams, drive schedules, budgets, and governance to deliver value for Ontario clients.

The role requires strong stakeholder engagement, knowledge of Ontario procurement rules, and a hybrid work setup with onsite days.

Qualifications

• 5+ years of IT project management, preferably in the public sector.
• Proven ServiceNow implementation or enhancement experience.
• Knowledge of Ontario public sector financial systems, budgeting and reporting.
• Strong offshore delivery management track record and collaboration.
• Experience with Agile, Waterfall or Hybrid methodologies.

Responsibilities

• Lead end-to-end PM for ServiceNow initiatives, including integrations and enhancements.
• Manage financial systems projects aligned with Ontario public sector rules.
• Create and maintain project plans, timelines, budgets, and resources.
• Liaise between business, technical teams and offshore delivery centers.
• Oversee offshore teams to align with goals and timelines.
• Monitor risks and issues; implement mitigation strategies.
• Provide status updates to senior leadership and clients via dashboards.
• Ensure deliverables comply with Ontario standards and privacy rules.

Skills

ServiceNow

Offshore delivery

Public sector PM

Stakeholder comms

Hybrid methodologies

Education

PMP or PRINCE2 Certification

ITIL Certification

Tools

ServiceNow

Job description

Job Summary

We are seeking a skilled Senior Project Manager/Leader with extensive experience in ServiceNow and a strong understanding of financial systems within the public sector. This role involves managing complex IT projects, leading offshore teams, and ensuring successful delivery of initiatives that enhance service delivery and financial operations for public sector clients in Ontario.

Responsibilities

• Lead end-to-end project management for IT initiatives involving ServiceNow implementations, integrations, and enhancements.
• Manage financial systems projects aligned with Ontario public sector policies and regulatory requirements.
• Develop and maintain comprehensive project plans, timelines, budgets, and resource allocations.
• Serve as the liaison between business stakeholders, technical teams, and offshore delivery centers.
• Oversee and coordinate the work of offshore development and support teams to ensure alignment with project goals and timelines.
• Monitor project risks and issues; implement mitigation strategies to ensure successful delivery.
• Provide regular updates to senior leadership and public sector clients through status reports, dashboards, and executive briefings.
• Ensure all deliverables comply with Ontario government standards, procurement rules, and data privacy regulations.

Required Skills & Certifications

• 5+ years of project management experience in IT, preferably in the public sector.
• Proven experience with ServiceNow implementation or enhancement projects.
• Knowledge of public sector financial systems, budgeting, and reporting processes in Ontario or other Canadian jurisdictions.
• Strong track record of successfully managing offshore development teams.
• Familiarity with project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent communication, stakeholder engagement, and conflict resolution skills.

Preferred Skills & Certifications

• PMP or PRINCE2 Certification.
• ITIL certification, particularly focused on ServiceNow modules (e.g., ITSM, ITOM, CSM).
• Experience working with Ontario government ministries, agencies, or Crown corporations.
• Knowledge of public procurement processes and vendor management.

Special Considerations

• Compliance with Ontario government standards, procurement rules, and data privacy regulations is mandatory.
• Coordination and management of offshore teams require effective communication across time zones.
• Hybrid work environment with up to 3 days onsite per week.

Scheduling

• Hybrid work schedule allowing up to three days onsite weekly.
• May require coordination with offshore teams across different time zones.