Project Manager

Global Technical Talent, an Inc. 5000 Company; Toronto; Hybrid; CAD 138,000 - 152,000; Full time

Job summary

Global Technical Talent, an Inc. 5000 Company, is seeking a Project Manager with a strong technical background in ServiceNow to lead IT projects for Ontario public sector clients from Toronto.

This role emphasizes delivering complex initiatives, managing offshore teams, and aligning with government standards, budgets, and schedules. The ideal candidate will have 5+ years of IT PM experience in the public sector, proven ServiceNow project experience, and a track record orchestrating offshore

Qualifications

• 5+ years of IT project management experience in the public sector.
• Proven experience with ServiceNow implementations or enhancements.
• Strong track record managing offshore development teams.

Responsibilities

• Lead end-to-end PM for IT initiatives involving ServiceNow implementations and integrations.
• Manage projects within Ontario public sector policies, budgets, and timelines.
• Develop and maintain detailed project plans and resource allocations.
• Coordinate between business stakeholders, technical teams, and offshore delivery centers.
• Monitor risks and issues and report progress to leadership and clients.

Skills

ServiceNow

Offshore delivery management

Public sector project mgmt

Stakeholder communication

Tools

ServiceNow

Job description

Onsite Flexibility: Hybrid — 3 days onsite per week

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: C$100.00–C$110.00 / Hour (CAD)

Project Manager

Location: Toronto, ON

Onsite Flexibility: Hybrid — 3 days onsite per week

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: C$100.00–C$110.00 / Hour (CAD)

Job Summary

We are seeking a skilled Project Manager with a strong technical background in ServiceNow, a solid understanding of financial systems within the public sector, and experience managing offshore project teams. This role will focus on delivering complex IT projects that enhance service delivery and financial operations for public sector clients in Ontario.

Key Responsibilities

• Lead end-to-end project management for IT initiatives involving ServiceNow implementations, integrations, and enhancements.
• Manage financial systems projects aligned with Ontario public sector policies and regulatory requirements.
• Develop and maintain comprehensive project plans, timelines, budgets, and resource allocations.
• Serve as the liaison between business stakeholders, technical teams, and offshore delivery centers.
• Oversee and coordinate the work of offshore development and support teams to ensure alignment with project goals and timelines.
• Monitor project risks and issues; implement mitigation strategies to ensure successful delivery.
• Provide regular updates to senior leadership and public sector clients through status reports, dashboards, and executive briefings.
• Ensure all deliverables comply with Ontario government standards, procurement rules, and data privacy regulations.

Required Experience

• 5 years of project management experience in IT, preferably in the public sector.
• Proven experience with ServiceNow implementation or enhancement projects.
• Strong track record of successfully managing offshore development teams.

Nice-to-Have Experience

• Experience working with Ontario government ministries, agencies, or Crown corporations.
• Knowledge of public procurement processes and vendor management.

Required Skills

• Knowledge of public sector financial systems, budgeting, and reporting processes in Ontario or other Canadian jurisdictions.
• Familiarity with project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent communication, stakeholder engagement, and conflict resolution skills.

Preferred Skills

• PMP or PRINCE2 Certification.
• ITIL certification, particularly with focus on ServiceNow modules (e.g., ITSM, ITOM, CSM).

About the Client

This sustainability-focused provincial transit organization is responsible for planning, developing, and operating one of the most ambitious regional transportation systems in North America, serving millions of residents across the Greater Toronto and Hamilton Area. As an agency of the Government of Ontario, it manages a commuter rail and bus network, a dedicated airport rail service connecting Union Station to Toronto Pearson International Airport, and the regional fare payment system — while simultaneously delivering nearly $9 billion in active annual capital investment across light rail extensions, subway expansions, and rapid transit corridors. The organization employs transportation, infrastructure, engineering, project management, IT, finance, operations, and public policy professionals who benefit from a defined-benefit pension, competitive public-sector compensation, and the opportunity to contribute to transit infrastructure that will reshape regional mobility for generations.