Project Manager/Leader - Senior JP227

P@thlion Staffing Careers; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

P@thlion Staffing Careers seeks a Project Manager with a strong technical background in ServiceNow to deliver IT projects that improve service delivery and financial operations for Ontario public sector clients.

You will lead offshore delivery teams, manage budgets and timelines, and ensure compliance with Ontario government standards. Excellent communication with stakeholders is essential to secure successful outcomes.

Familiarity with public procurement and regulatory requirements is a plus.

Qualifications

• 5+ years IT project management in the public sector.
• Experience with ServiceNow implementations or enhancements.
• Knowledge of public sector financial systems, budgeting and reporting.
• Strong track record in managing offshore delivery teams.
• Familiarity with Agile, Waterfall or Hybrid PM approaches.
• Excellent communication and stakeholder management.

Responsibilities

• Lead end-to-end IT PM for ServiceNow initiatives, integrations and enhancements.
• Manage financial systems projects aligned with Ontario public sector policies.
• Develop and maintain project plans, timelines, budgets and resources.
• Coordinate between business stakeholders, technical teams and offshore centers.
• Oversee offshore teams to align with goals and deadlines.
• Provide status updates to senior leadership and clients through reports.

Skills

Project management

Public sector experience

Offshore management

PM methodologies

Tools

ServiceNow

Job description

ob Summary:

We are seeking a skilled Project Manager with a strong technical background in ServiceNow, a solid understanding of financial systems within the public sector, and experience managing offshore project teams. This role will focus on delivering complex IT projects that enhance service delivery and financial operations for public sector clients in Ontario.

Key Responsibilities:

• Lead end-to-end project management for IT initiatives involving ServiceNow implementations, integrations, and enhancements.
• Manage financial systems projects aligned with Ontario public sector policies and regulatory requirements.
• Develop and maintain comprehensive project plans, timelines, budgets, and resource allocations.
• Serve as the liaison between business stakeholders, technical teams, and offshore delivery centers.
• Oversee and coordinate the work of offshore development and support teams to ensure alignment with project goals and timelines.
• Monitor project risks and issues; implement mitigation strategies to ensure successful delivery.
• Provide regular updates to senior leadership and public sector clients through status reports, dashboards, and executive briefings.
• Ensure all deliverables comply with Ontario government standards, procurement rules, and data privacy regulations.

Required Qualifications:

• 5+ years of project management experience in IT, preferably in the public sector.
• Proven experience with ServiceNow implementation or enhancement projects.
• Knowledge of public sector financial systems, budgeting, and reporting processes in Ontario or other Canadian jurisdictions.
• Strong track record of successfully managing offshore development teams.
• Familiarity with project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent communication, stakeholder engagement, and conflict resolution skills.

Preferred Qualifications:

• PMP or PRINCE2 Certification.
• ITIL certification, particularly with focus on ServiceNow modules (e.g., ITSM, ITOM, CSM).
• Experience working with Ontario government ministries, agencies, or Crown corporations.
• Knowledge of public procurement processes and vendor management.