Project Manager

Creative Solutions Services, LLC; Toronto; Hybrid; CAD 138,000 - 152,000; Full time

Job summary

GTT is seeking a skilled Project Manager with a strong technical background in ServiceNow and a solid understanding of financial systems within the public sector in Ontario. You will lead IT projects from initiation through delivery, balancing scope, timelines, and budgets while coordinating with offshore delivery centers.

This 6-month contract is based in Toronto, Ontario with hybrid work (3 days onsite per week).

Qualifications

• 5+ years of IT project management experience, preferably in the public sector.
• Experience leading ServiceNow implementations or enhancements and offshore delivery.
• Knowledge of Ontario government procurement practices is a plus.

Responsibilities

• Lead end-to-end IT projects involving ServiceNow, integrations, and enhancements.
• Manage financial systems projects aligned with Ontario public sector policies and regulatory requirements.
• Develop and maintain project plans, timelines, budgets, and resource allocations.
• Serve as liaison between business stakeholders, technical teams, and offshore delivery centers.
• Oversee offshore development and support teams to ensure alignment with goals and timelines.
• Monitor risks and issues; implement mitigation strategies for successful delivery.
• Provide status reports and executive briefings to senior leadership and stakeholders.
• Ensure deliverables comply with Ontario government standards, procurement rules, and data privacy regulations.

Skills

PM methodologies

Stakeholder engagement

Communication skills

Conflict resolution

Public sector budgeting

Education

PMP or PRINCE2 Certification

Tools

ServiceNow

Job description

Project Manager

Location: Toronto, ON

Onsite Flexibility: Hybrid — 3 days onsite per week

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: C$100.00–C$110.00 / Hour (CAD)

Job Summary

We are seeking a skilled Project Manager with a strong technical background in ServiceNow, a solid understanding of financial systems within the public sector, and experience managing offshore project teams. This role will focus on delivering complex IT projects that enhance service delivery and financial operations for public sector clients in Ontario.

Key Responsibilities

• Lead end-to-end project management for IT initiatives involving ServiceNow implementations, integrations, and enhancements.
• Manage financial systems projects aligned with Ontario public sector policies and regulatory requirements.
• Develop and maintain comprehensive project plans, timelines, budgets, and resource allocations.
• Serve as the liaison between business stakeholders, technical teams, and offshore delivery centers.
• Oversee and coordinate the work of offshore development and support teams to ensure alignment with project goals and timelines.
• Monitor project risks and issues; implement mitigation strategies to ensure successful delivery.
• Provide regular updates to senior leadership and public sector clients through status reports, dashboards, and executive briefings.
• Ensure all deliverables comply with Ontario government standards, procurement rules, and data privacy regulations.

Required Experience

• 5 years of project management experience in IT, preferably in the public sector.
• Proven experience with ServiceNow implementation or enhancement projects.
• Strong track record of successfully managing offshore development teams.

Nice-to-Have Experience

• Experience working with Ontario government ministries, agencies, or Crown corporations.
• Knowledge of public procurement processes and vendor management.

Required Skills

• Knowledge of public sector financial systems, budgeting, and reporting processes in Ontario or other Canadian jurisdictions.
• Familiarity with project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent communication, stakeholder engagement, and conflict resolution skills.

Preferred Skills

• PMP or PRINCE2 Certification.
• ITIL certification, particularly with focus on ServiceNow modules (e.g., ITSM, ITOM, CSM).

About the Client

This sustainability-focused provincial transit organization is responsible for planning, developing, and operating one of the most ambitious regional transportation systems in North America, serving millions of residents across the Greater Toronto and Hamilton Area. As an agency of the Government of Ontario, it manages a commuter rail and bus network, a dedicated airport rail service connecting Union Station to Toronto Pearson International Airport, and the regional fare payment system — while simultaneously delivering nearly $9 billion in active annual capital investment across light rail extensions, subway expansions, and rapid transit corridors. The organization employs transportation, infrastructure, engineering, project management, IT, finance, operations, and public policy professionals who benefit from a defined-benefit pension, competitive public-sector compensation, and the opportunity to contribute to transit infrastructure that will reshape regional mobility for generations.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.