Senior Project Manager - IT

Staples Inc.; Richmond Hill; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

Job summary

Staples Canada is seeking a Senior Project Manager to lead end-to-end delivery of complex initiatives across Retail, Print Services and B2B platforms. You will guide cross-functional teams, manage scope, schedule, and budget, and report to senior leadership to ensure on-time outcomes aligned with business goals.

We value strong communication, stakeholder management, and a proven ability to influence executive audiences. Hybrid work in Richmond Hill is available.

Qualifications

• BS/BA degree or equivalent (MBA an asset).
• PMP certification required.
• Strong understanding of Retail, Print Services, and B2B operating models, including customer order management, fulfillment workflows, and SLAs.
• Executive presence with ability to communicate complex technical and financial information to senior leadership.
• Experience managing initiatives affecting customer-facing systems and enterprise platforms.
• 7+ years in an IT organization delivering projects in Retail, Print or B2B.
• Cross-functional team collaboration and strong PM/analytic skills.
• Hybrid office environment with 4 days onsite in Richmond Hill.

Responsibilities

• Provide leadership for complex, high-impact projects using established lifecycle methodologies.
• Balance stakeholder expectations on scope, schedule, budget, and risk, and mitigate issues.
• Ensure objectives align with Staples’ IT vision and business strategy.
• Develop, maintain, and execute comprehensive project plans delivering expected results.
• Lead cross-functional teams including IT, business and third-party partners.
• Identify, coordinate resources with clear roles and accountability.
• Mentor team members to foster growth and continuous learning.
• Communicate status, risks, issues, and changes to stakeholders.
• Oversee project financials including cost estimates, forecasts, and spend.

Skills

Executive presence

Stakeholder management

Education

BS/BA degree or equivalent

PMP certification

MBA (asset)

Job description

The Senior Project Manager is accountable for the end-to-end delivery of complex projects, leveraging established methodologies and best practices. This role oversees all phases of the project lifecycle, ensuring solutions are delivered on time, within scope, and aligned with business objectives. Responsibilities include risk management, resource coordination, and stakeholder engagement.

This role requires experience delivering initiatives within retail, print, and B2B environments, with an understanding of customer-facing technology, commercial operations, and enterprise service models. The Senior Project Manager must be a polished communicator, comfortable presenting to and influencing executive leadership, including Steering Committees and senior business stakeholders.

Specifically, You Will:

• Provide leadership for one or more complex, high-impact projects, utilizing established project lifecycle methodologies and best practices.
• Balance and manage stakeholder expectations regarding project scope, schedule, budget, and risk, proactively identifying and mitigating potential issues.
• Ensure project objectives align with Staples’ overall business strategy and IT technology vision.
• Develop, maintain, and execute comprehensive project plans that deliver expected results.
• Lead and collaborate with virtual, cross-functional teams, including IT, business, and third-party partners, fostering alignment and promoting Staples’ values.
• Identify, manage, and coordinate project resources, ensuring clear roles, responsibilities, and accountability.
• Mentor and guide project team members to develop their skills and capabilities, promoting a culture of continuous learning and professional growth.
• Communicate project status, risks, issues, and changes effectively to all relevant stakeholders.
• Oversee project financials, including cost estimates, forecasts, and monitoring actual spend against budget.

Some of what you need:

• BS/BA degree or equivalent (MBA an asset).
• PMP certification required.
• Strong understanding of Retail, Print Services, and B2B operating models, including customer order management, fulfillment workflows, and service-level expectations.
• Executive presence with demonstrated ability to communicate complex technical and financial information clearly to senior leadership audiences.
• Experience managing initiatives that impact customer-facing systems and enterprise commercial platforms.
• 7+ years of experience in an IT organization required with demonstrated track record of delivering projects in Retail, Print or B2B environments.
• Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills.
• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• And more...

#MakeAnImpact

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

• Job Identification 73521
• Job Category Technology, E-Commerce & Data Science
• Locations 6 Staples Ave, Richmond Hill, ON, L4B 4W3, CA