Senior Project Manager - IT

Staples Canada; Richmond Hill; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Richmond Hill is seeking a Senior Project Manager to oversee end-to-end delivery of complex initiatives, leveraging established methodologies. You will manage scope, schedule, risks, and resources across IT and business teams.

The role requires 7+ years in IT within Retail, Print, or B2B environments, PMP certification, and strong executive communication skills to present to steering committees.

Qualifications

• BS/BA degree or equivalent required.
• PMP certification is required.
• 7+ years of IT experience.
• Experience in Retail, Print or B2B environments.
• Executive-level communication with senior leadership audiences.
• Experience delivering customer-facing systems and enterprise platforms.

Responsibilities

• Provide leadership for one or more complex, high-impact projects, utilizing project lifecycle methodologies.
• Balance stakeholder expectations regarding scope, schedule, budget, and risk.
• Ensure project objectives align with Staples’ IT strategy.
• Develop and execute comprehensive project plans.
• Lead cross-functional teams including IT, business and partners.
• Identify and coordinate project resources with clear roles and accountability.
• Mentor project team members for growth and development.
• Communicate project status, risks, issues, and changes to stakeholders.
• Oversee project financials, including cost estimates, forecasts, and spend vs. budget.

Skills

Executive presence

Stakeholder management

Cross-functional leadership

Project leadership

Risk management

Budget management

Education

BS/BA degree or equivalent

MBA an asset

Job description

Some of what you will do

The Senior Project Manager is accountable for the end-to-end delivery of complex projects, leveraging established methodologies and best practices. This role oversees all phases of the project lifecycle, ensuring solutions are delivered on time, within scope, and aligned with business objectives. Responsibilities include risk management, resource coordination, and stakeholder engagement.

Job Description

The Senior Project Manager is accountable for the end-to-end delivery of complex projects, leveraging established methodologies and best practices. This role oversees all phases of the project lifecycle, ensuring solutions are delivered on time, within scope, and aligned with business objectives. Responsibilities include risk management, resource coordination, and stakeholder engagement.

This role requires experience delivering initiatives within retail, print, and B2B environments, with an understanding of customer-facing technology, commercial operations, and enterprise service models. The Senior Project Manager must be a polished communicator, comfortable presenting to and influencing executive leadership, including Steering Committees and senior business stakeholders.

Specifically, You Will

• Provide leadership for one or more complex, high-impact projects, utilizing established project lifecycle methodologies and best practices.
• Balance and manage stakeholder expectations regarding project scope, schedule, budget, and risk, proactively identifying and mitigating potential issues.
• Ensure project objectives align with Staples’ overall business strategy and IT technology vision.
• Develop, maintain, and execute comprehensive project plans that deliver expected results.
• Lead and collaborate with virtual, cross-functional teams, including IT, business, and third-party partners, fostering alignment and promoting Staples’ values.
• Identify, manage, and coordinate project resources, ensuring clear roles, responsibilities, and accountability.
• Mentor and guide project team members to develop their skills and capabilities, promoting a culture of continuous learning and professional growth.
• Communicate project status, risks, issues, and changes effectively to all relevant stakeholders.
• Oversee project financials, including cost estimates, forecasts, and monitoring actual spend against budget.

Some Of What You Need

• BS/BA degree or equivalent (MBA an asset).
• PMP certification required.
• Strong understanding of Retail, Print Services, and B2B operating models, including customer order management, fulfillment workflows, and service-level expectations.
• Executive presence with demonstrated ability to communicate complex technical and financial information clearly to senior leadership audiences.
• Experience managing initiatives that impact customer-facing systems and enterprise commercial platforms.
• 7+ years of experience in an IT organization required with demonstrated track record of delivering projects in Retail, Print or B2B environments.
• Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills.

Physical Demands/working Conditions

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some Of You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

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About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.