Product Manager - B2B

Staples Canada; Richmond Hill; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking a Product Manager, B2B to define and lead the product vision for Staples B2B platforms and drive business impact. You will act as a SME, prioritizing initiatives and improving complex processes while delivering a best-in-class omni‑channel customer experience.

You will lead cross‑functional teams across sales, marketing, UX, and engineering to align with 2–3 year strategic goals. The role emphasizes discovery, data‑driven decision making, and strong go‑to‑market

Qualifications

• Bachelor’s degree in technology or related field preferred; MBA is an asset.
• Hands on experience with product discovery and lifecycle management.
• 3+ years of experience in B2B/SaaS Product Management.
• 7+ years of total work experience.
• 2+ years of experience at an eCommerce company.
• Experience with both Agile and Scrum delivery practices.

Responsibilities

• Oversee a set of complex B2B products and define the holistic vision aligned with Staples overall strategic vision.
• Build a data‑driven roadmap with product initiatives anchored in credible business cases.
• Identify B2B personas and build a future‑state journey map to inform the backlog.
• Conduct regular discovery sessions with sales and customer success to identify opportunities and pain points.
• Manage end‑to‑end product lifecycle including decommissioning, consolidation and pricing to meet business objectives.
• Lead initiatives with business partners, sales, marketing, UX, engineering and analytics to ensure on‑time, on‑budget delivery.
• Drive pricing, packaging and GTM strategy for subscription based B2B offerings.

Skills

B2B SaaS

Product discovery

Agile & Scrum

eCommerce

Education

Bachelor’s degree in technology or related field

MBA (asset)

Job description

Job Description

Some of what you will do

As the Product Manager, B2B, we seek an individual with a deep understanding of the B2B platforms and digital solutions and a proven track record in delivering successful B2B products. In this role, you would define and lead the product vision and strategy for Staples B2B platforms. This individual will act as a SME in their assigned area of work and drive the business impact by improving complex processes, leading cross‑functional initiatives and providing the best product practices. This individual will lead the charge on prioritizing and balancing the business goals while delivering the best‑in‑class omni‑channel customer experience. Responsibilities include defining the product strategic direction for the next 2‑3 years, conducting discovery through primary and secondary research, prioritizing initiatives, and driving product adoption amongst B2B customers.

Specifically, You Will

• Oversee a set of complex B2B products and define the holistic vision aligned with Staples overall strategic vision.
• Build a data‑driven roadmap with product initiatives that contribute to Staples business objectives by building strong hypotheses anchored in credible business cases.
• Identify the B2B personas for your product offering and build a future‑state journey map that can help inform the product backlog.
• Conduct regular discovery sessions with the sales and customer success teams to identify the opportunities and pain points including customer interviews and competitor research.
• Effectively manage the end‑to‑end product lifecycle through decommissioning, consolidation, pricing, and other approaches with the focus on delivering the business objectives.
• Lead the implementation of the initiatives working closely with the business partners, sales, and marketing, UX, engineering, analytics and ensure that the delivery is on‑time and on‑budget.
• Conduct industry research and drive the perspective on pricing, packaging and the GTM strategy for the subscription based B2B offerings.

Some Of What You Need

• Bachelor’s degree in technology or related field preferred; MBA is an asset.
• Proficiency in B2B products and their go‑to‑market strategy.
• Hands on experience with product discovery and lifecycle management.
• 3+ years of experience in B2B/SaaS Product Management.
• 7+ years of total work experience.
• 2+ years of experience at an eCommerce company.
• Experience with both Agile and Scrum delivery practices.

Physical Demands / working Conditions

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy (for most positions)

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.