Specialist - Communications and Process

Staples

Richmond Hill

On-site

CAD 60,000 - 80,000

Full time

9 days ago

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Benefits offered by this job

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

Job summary

Staples Canada is seeking a Specialist, Communications & Process to coordinate store communications, operational initiatives, and planning across multiple business functions. You will liaise with business partners and store operations to ensure clear, timely communications that support priorities.

You will manage communication intake, publish content, and support continuous process improvements to simplify the store experience.

Qualifications

3-5 years of experience in communications, retail operations, project coordination, marketing, or a related field.
Excellent written and verbal communication skills with strong editing and proofreading abilities.
Strong organizational and planning skills with the ability to manage multiple priorities and deadlines simultaneously.
Demonstrated ability to coordinate work across multiple stakeholders and functions.
Strong attention to detail and commitment to accuracy.
Ability to work independently while collaborating effectively within a team environment.
Experience developing communication materials and content.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Experience with content management, collaboration, or workflow tools is considered an asset.
Bilingualism (English/French) is a strong asset.
Experience at Staples is an added advantage.

Responsibilities

Coordinate store communications planning and execution to support store readiness and initiatives.
Develop, publish, and maintain content across store communication channels (messages, newsletters, emails, digital content).
Maintain content repositories and templates with version control and accuracy.
Support planning activities to align store initiatives with operational priorities and workloads.
Collaborate with partners to assess store impacts and rollout plans for programs and promotions.
Identify opportunities to simplify communications and improve the store experience.
Leverage planning tools and platforms to improve visibility and efficiency.

Skills

Communication

Project coordination

Organizational skills

MS Office

Tools

Microsoft Office Suite

Content management tools

Job description

The Specialist, Communications & Process supports store readiness and execution by coordinating store communications, operational initiatives, and planning activities across multiple business functions. This role serves as a key point of liaison between business partners and store operations, ensuring communications are clear, timely, and aligned with store priorities.

This position manages communication intake, develops communication assets, coordinates execution planning, and supports continuous process improvements that simplify the store experience. Through strong organization, stakeholder collaboration, and attention to detail, this role helps ensure stores are equipped to successfully execute key business initiatives.

Specifically, You Will:

Store Communications Planning & Coordination

Manage communication request intake, prioritization, and coordination with business partners.

Support communication planning activities to ensure store-facing initiatives are appropriately scheduled and aligned with operational priorities.

Coordinate communication calendars, timelines, and execution plans to support store readiness.

Partner with stakeholders to ensure communications are clear, actionable, and considerate of store workload and execution requirements.

Act as a liaison between business teams and store operations to support effective communication and execution planning.

Develop, publish, and maintain content across store communication channels, including messages, newsletters, emails, and digital content platforms.

Support the creation and publication of recurring communication programs, ensuring accuracy and alignment with business priorities.

Design communication materials and visual assets that enhance understanding and execution in stores.

Maintain communication assets, templates, and content repositories to ensure accessibility, accuracy, and version control.

Operational Readiness & Initiative Support:

Coordinate communication and readiness activities for store-facing programs, promotions, and operational initiatives.

Collaborate with business partners to assess store impacts, identify execution considerations, and support effective rollout plans.

Support tracking of key deliverables, timelines, and communication requirements related to store initiatives. Help ensure stores have the information, resources, and tools required to confidently execute business priorities.

Process Improvement & Execution Support:

Identify opportunities to simplify communications and improve the store experience.

Leverage planning tools and communication platforms to improve consistency, visibility, and efficiency.

Support ongoing enhancements to communication processes, workflows, and operational support tools.

Contribute to initiatives that reduce complexity and improve execution quality across stores.

Some of what you need:

3-5 years of experience in communications, retail operations, project coordination, marketing, or a related field.

Excellent written and verbal communication skills with strong editing and proofreading abilities.

Strong organizational and planning skills with the ability to manage multiple priorities and deadlines simultaneously.

Demonstrated ability to coordinate work across multiple stakeholders and functions.

Strong attention to detail and commitment to accuracy.

Ability to work independently while collaborating effectively within a team environment.

Experience developing communication materials and content.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Experience with content management, collaboration, or workflow tools is considered an asset.

Bilingualism (English/French) is a strong asset.

Experience at Staples is an added advantage.

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

Health and Dental benefits
RRSP/DPSP
Performance bonuses
And more...

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About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.