Manager, Network Service Delivery

Jobtailor; Toronto; On-site; CAD 150,000 - 190,000; Full time

Job summary

Jobtailor in Toronto seeks an seasoned Service Delivery Leader to manage a team delivering enterprise campus and retail network services. You will drive automation and operational excellence using Infrastructure-as-Code and process automation.

You will own financial planning, budget oversight, and partner with Network Engineering to improve service quality and customer outcomes. You will lead major incident responses, collaborate cross-functionally, and foster accountability, collaboration, and

Qualifications

• Bachelor's degree or equivalent in IT, CS, Engineering, or Telecommunications.

Responsibilities

• Manage service delivery team of engineers for enterprise campus and retail network services.
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Skills

Enterprise network services management

Infrastructure-as-Code

Vendor management

Leadership

Stakeholder management

Service governance

ITSM processes

KPI management

Major incident response

Automation

Education

Bachelor's Degree in Information Technology

Bachelor's Degree in Computer Science

Bachelor's Degree in Engineering

Bachelor's Degree in Telecommunications

Job description

• Manage service delivery team of engineers for enterprise campus and retail network services
• Drive a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles
• Accountable for financial planning, budget management, vendor spend oversight
• Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives
• Partner with Network Engineering teams
• Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction
• Lead cross-functional resolution efforts and executive communications during major outages
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement

Requirements

• Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications
• 8+ years of experience supporting enterprise network services and infrastructure
• 3+ years of leadership experience direct management of teams
• Experience supporting large-scale retail, campus, branch, or distributed enterprise environments
• Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes
• Experience managing SLAs, KPIs, service governance, vendors, and service providers
• Strong communication, analytical, and stakeholder management skills
• Experience leading major incident response and service restoration efforts

Core Competencies

Demonstrates expertise in managing enterprise network services and infrastructure, with a strong focus on automation, operational excellence, and financial oversight. Proven ability to lead teams, drive continuous improvement, and enhance service quality in large-scale environments.

Highest-signal resume keywords

• Enterprise Network Services Management
• Infrastructure-as-Code
• Financial Planning and Budget Management
• Leadership in Major Incident Response
• Service Level Agreement Management

ATS Optimization Keywords

Hard Skills

• LAN
• WAN
• SD-WAN
• Routing
• Switching
• Carrier Services
• Network Observability
• ITSM Processes
• KPI Management
• Service Governance

Soft Skills

• Strong Communication
• Analytical Skills
• Stakeholder Management
• Collaboration
• Customer Focus

Certifications & Qualifications

• Bachelor's Degree in Information Technology
• Bachelor's Degree in Computer Science
• Bachelor's Degree in Engineering
• Bachelor's Degree in Telecommunications

Industry Keywords

• Service Delivery
• Operational Excellence
• Continuous Improvement
• Vendor Management
• Cross-Functional Collaboration