Manager, IT Service Delivery

Jobtailor; Quebec; On-site; CAD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking an experienced IT leader to serve as the primary contact for IT services in the Insurance sector. You will drive solution delivery, advise partners on software acquisitions, and ensure projects meet security, compliance, and budgeting standards.

The role requires 15 years of IT experience, a CS degree, and strong leadership, with advanced French and intermediate English. You will manage teams, align initiatives with business needs, and report to senior management.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 15 years of IT experience in senior roles.
• Experience leading multiple project teams and large programs.
• Ability to prepare and present business cases for IT initiatives.
• Strong leadership, communication and stakeholder management.
• Understanding of SDLC, DevOps, Agile, Lean and budgeting.
• Insurance industry experience is a plus.
• French advanced and English intermediate proficiency.

Responsibilities

• Act as primary contact for IT services to the Insurance sector.
• Advise partners on IT solution selection, acquisition and integration.
• Oversee solution delivery performance including security, vendors and budgets.
• Lead IT services delivery aligned with objectives, standards and timelines.
• Ensure compliance with processes, policies and standards.
• Manage department resources and report performance to senior management.

Skills

Project Management

Leadership

Communication

Learning Agility

Strategic Planning

Vendor Management

Stakeholder Engagement

Team Mobilization

English Proficiency (Intermediate)

French Proficiency (Advanced)

Education

Bachelor's degree in Computer Science

Job description

• Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions, including the acquisition and integration of software packages, shared and reusable services, and cloud-based solutions.
• Overseeing the performance of solution delivery under your responsibility, including security, vendors, financial data, project health, production environments, and compliance.
• Leading the delivery of IT services and solutions in alignment with business needs, Information Technology Vice-Presidency objectives, quality standards, timelines, and budgets.
• Ensuring compliance with established processes, policies, and standards, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication with business sector leaders.
• Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.

Requirements

• Holds a bachelor's degree in Computer Science or a related field of equivalent standing.
• Has 15 years of relevant and extensive experience in information technology.
• Possesses significant experience managing multiple project teams as well as large‑scale projects.
• Demonstrates expertise in preparing and presenting business cases for major IT initiatives, as well as in the strategic planning of corporate IT development directions.
• Excels at managing relationships with business leaders and stakeholders to support the achievement of organizational objectives.
• Has a strong understanding of the software development lifecycle, DevOps practices, Agile methodologies, Lean principles, and IT operating and capital budgeting processes.
• Is recognized for strong leadership, learning agility, intellectual curiosity, communication skills, the ability to mobilize teams through change, and a strong interest in people development.
• Experience in the property and casualty insurance industry is considered an asset.
• Has an intermediate level of English proficiency and an advanced level of French proficiency.

Core Competencies

Demonstrates extensive experience in managing IT services and solutions, with a strong focus on project management, compliance, and stakeholder engagement. Proficient in strategic planning, software development lifecycle, and financial management within the insurance sector.

Highest-signal resume keywords

• Bachelor's Degree In Computer Science
• 15 Years Of Relevant IT Experience
• Project Management Expertise
• Agile Methodologies
• Advanced French Proficiency

ATS Optimization Keywords

Hard Skills

• Software Development Lifecycle
• DevOps Practices
• Lean Principles
• IT Operating Budgeting
• IT Capital Budgeting
• Solution Delivery Oversight
• Compliance Management
• Vendor Management
• Financial Data Oversight
• Business Case Preparation

Soft Skills

• Strong Leadership
• Communication Skills
• Learning Agility
• Intellectual Curiosity
• Team Mobilization

Industry Keywords

• Property And Casualty Insurance
• IT Services
• Cloud-Based Solutions
• Project Health
• Business Needs Management