Senior Program Manager, Enterprise Portfolio & Operations

Insight Global; Vancouver; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

Insight Global is seeking a Senior Program Manager for an enterprise retail client in a hybrid role based in Vancouver. The Global Support + Operations Enablement team improves efficiency across the Technology organization by setting service management standards, governance, and end-user support.

The role leads portfolio strategy, planning, financial governance, and cross-functional coordination with Technology, Product, Finance, Procurement, and regional teams to align plans and drive executive

Qualifications

• 5+ years of experience in portfolio or program management, strategy and operations, or a similar role delivering enterprise-wide technology initiatives.
• Proven experience leading annual planning, multi-year portfolio strategy, investment prioritization, and executive governance for complex portfolios.
• Strong financial expertise in CAPEX/OPEX, budgeting, forecasting, variance analysis, reporting, procurement, and investment decision support.
• Strong operational management skills spanning portfolio health, capacity, workforce, dependencies, risks, resources, and delivery performance.
• Experience with software development and operational delivery models, including agile and waterfall, within high-growth technology, retail, or similarly complex environments.
• Ability to synthesize complex financial, operational, and delivery data into clear strategic recommendations and executive-ready communications.
• Excellent facilitation, stakeholder management, and communication skills, with the ability to present to and influence leaders at all levels.
• Retail experience
• MBA
• Consulting experience

Responsibilities

• Lead portfolio strategy and the Annual Operating Plan (AOP), including investment planning, prioritization, funding, resource needs, and stakeholder alignment.
• Drive strategic initiatives requiring cross-functional coordination, analysis, and recommendations.
• Manage CAPEX and OPEX planning, forecasting, month-end analysis, variance reconciliation, reporting, and financial governance.
• Identify trends and risks and provide leaders with actionable insights.
• Partner with Technology, Product, Finance, Procurement, regional teams, and other stakeholders to align plans, resolve dependencies, clarify ownership, and coordinate portfolio changes.
• Maintain a comprehensive view of portfolio health across financials, delivery, capacity, dependencies, risks, and operational outcomes.

Skills

Portfolio management

Annual planning

Financial governance

Operational management

Software delivery models

Data synthesis

Facilitation & communication

Retail experience

Consulting experience

Education

MBA

Job description

Insight Global is seeking a Senior Program Manager for an enterprise retail client in a hybrid role based in Vancouver. The Global Support + Operations Enablement team improves efficiency across the Technology organization by setting service management standards, governance, and end-user support.

The role leads portfolio strategy, planning, financial governance, and cross-functional coordination with Technology, Product, Finance, Procurement, and regional teams to align plans and drive executive