Senior Program Manager

Insight Global; Vancouver; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

Insight Global is seeking a Senior Program Manager for an enterprise retail client in a hybrid role based in Vancouver. The Global Support + Operations Enablement team improves efficiency across the Technology organization by setting service management standards, governance, and end-user support.

The role leads portfolio strategy, planning, financial governance, and cross-functional coordination with Technology, Product, Finance, Procurement, and regional teams to align plans and drive executive

Qualifications

• 5+ years of experience in portfolio or program management, strategy and operations, or a similar role delivering enterprise-wide technology initiatives.
• Proven experience leading annual planning, multi-year portfolio strategy, investment prioritization, and executive governance for complex portfolios.
• Strong financial expertise in CAPEX/OPEX, budgeting, forecasting, variance analysis, reporting, procurement, and investment decision support.
• Strong operational management skills spanning portfolio health, capacity, workforce, dependencies, risks, resources, and delivery performance.
• Experience with software development and operational delivery models, including agile and waterfall, within high-growth technology, retail, or similarly complex environments.
• Ability to synthesize complex financial, operational, and delivery data into clear strategic recommendations and executive-ready communications.
• Excellent facilitation, stakeholder management, and communication skills, with the ability to present to and influence leaders at all levels.
• Retail experience
• MBA
• Consulting experience

Responsibilities

• Lead portfolio strategy and the Annual Operating Plan (AOP), including investment planning, prioritization, funding, resource needs, and stakeholder alignment.
• Drive strategic initiatives requiring cross-functional coordination, analysis, and recommendations.
• Manage CAPEX and OPEX planning, forecasting, month-end analysis, variance reconciliation, reporting, and financial governance.
• Identify trends and risks and provide leaders with actionable insights.
• Partner with Technology, Product, Finance, Procurement, regional teams, and other stakeholders to align plans, resolve dependencies, clarify ownership, and coordinate portfolio changes.
• Maintain a comprehensive view of portfolio health across financials, delivery, capacity, dependencies, risks, and operational outcomes.

Skills

Portfolio management

Annual planning

Financial governance

Operational management

Software delivery models

Data synthesis

Facilitation & communication

Retail experience

Consulting experience

Education

MBA

Job description

Job Description

Insight Global is seeking a Senior Program Manager for an enterprise retail client in a hybrid role based in Vancouver. The Global Support + Operations Enablement team improves efficiency across the Technology organization by setting service management standards, strengthening governance to minimize disruptions and outages, and enabling exceptional end-user support. Responsibilities include: Portfolio Strategy, Planning and AOP: Lead portfolio strategy and the Annual Operating Plan (AOP), including investment planning, prioritization, funding, resource needs, and stakeholder alignment. Drive strategic initiatives requiring cross-functional coordination, analysis, and recommendations. Financial Leadership: Manage CAPEX and OPEX planning, forecasting, month-end analysis, variance reconciliation, reporting, and financial governance. Identify trends and risks and provide leaders with actionable insights. Cross-Functional and Global Coordination: Partner with Technology, Product, Finance, Procurement, regional teams, and other stakeholders to align plans, resolve dependencies, clarify ownership, and coordinate portfolio changes. Operational Performance: Maintain a comprehensive view of portfolio health across financials, delivery, capacity, dependencies, risks, and operational outcomes. Drive re-planning and corrective action as priorities or performance shift. Governance and Executive Decision Support: Prepare integrated materials for QBRs, SteerCo meetings, financial reviews, and other governance forums, highlighting risks, trade-offs, recommendations, and key decisions. Standards and Change Enablement: Drive adoption of enterprise portfolio, financial, and delivery frameworks in partnership with Divisional Portfolio Management, FP&A, TPMO, and cross-functional teams. Portfolio Communications: Lead clear, consistent global communications on strategy, AOP, financial performance, QBRs, enterprise initiatives, portfolio decisions, and leadership actions.

Skills and Requirements

• 5+ years of experience in portfolio or program management, strategy and operations, or a similar role delivering enterprise-wide technology initiatives.
• Proven experience leading annual planning, multi-year portfolio strategy, investment prioritization, and executive governance for complex portfolios.
• Strong financial expertise in CAPEX/OPEX, budgeting, forecasting, variance analysis, reporting, procurement, and investment decision support.
• Strong operational management skills spanning portfolio health, capacity, workforce, dependencies, risks, resources, and delivery performance.
• Experience with software development and operational delivery models, including agile and waterfall, within high-growth technology, retail, or similarly complex environments.
• Ability to synthesize complex financial, operational, and delivery data into clear strategic recommendations and executive-ready communications.
• Excellent facilitation, stakeholder management, and communication skills, with the ability to present to and influence leaders at all levels.
• Retail experience
• MBA
• Consulting experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].