Senior Production App Support & Stability Lead

RBC; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus

Flexible benefits

Stock options

Mentoring and training

Job summary

RBC in Canada seeks a Senior Application Support Analyst to maintain and support multiple Windows and Linux applications in Finance and Audit IT. You will partner across IT, business lines, and vendors to analyze issues and deliver business solutions, while upholding RBC standards and production readiness.

You will investigate complex issues, interact with clients on priorities, and collaborate with Development/SRE teams to improve automation and documentation, while ensuring SLA compliance and

Qualifications

• 5+ years of experience in a 24*7 production support role.
• 5+ years of experience in Windows and UNIX technology platform, SQL Server/Oracle Databases and OpenShift.
• Strong knowledge and expertise with SQL queries.
• Strong experience with Linux Technology Platform and Shell Scripting.
• Strong Experience with Job schedulers.
• Strong Data analytical skill set, ability to analysize complex data issues.
• Strong communication skills; able to communicate in technical and business terms.
• Ability to work independently, manage deadlines while multi-tasking across priorities.
• Familiar with ITIL Standards, SDLC, & audit requirements.
• Understanding of SRE concepts and automation initiatives.
• Experience with cross-geography collaboration.
• Familiar with Change Management and Disaster Recovery activities.
• Computer Science degree or equivalent.

Responsibilities

• Investigate, resolve, and report on medium to highly complex technical issues requiring business application understanding.
• Interact with business clients to understand priorities and provide timely status reports.
• Identify and address emerging issues with Development teams to provide short- and long-term solutions.
• Learn multiple applications and technologies and their interactions for cross-functional support.
• Recommend process improvements and enhance documentation.
• Collaborate with Development and SRE teams to identify defects and automate enhancements.
• Ensure SLA compliance and lead support initiatives.
• Raise tickets with vendors for additional support and learning.
• Participate in Agile projects to maintain production stability and audit readiness.
• Contribute to IT Risk deliverables and DR planning.
• Provide coaching and development to junior staff.
• Occasional after-hours work on a rotational basis.

Skills

Windows

UNIX

SQL queries

Shell scripting

Job schedulers

ITIL

SRE concepts

Cross-geography collaboration

Education

Computer Science degree or equivalent

Tools

OpenShift

Linux

SQL Server/Oracle Databases

ServiceNow / ticketing tools

Job description

RBC in Canada seeks a Senior Application Support Analyst to maintain and support multiple Windows and Linux applications in Finance and Audit IT. You will partner across IT, business lines, and vendors to analyze issues and deliver business solutions, while upholding RBC standards and production readiness.

You will investigate complex issues, interact with clients on priorities, and collaborate with Development/SRE teams to improve automation and documentation, while ensuring SLA compliance and