Lead System Administrator

RBC; Toronto; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Total Rewards Program

Stock options where applicable

World-class training program

Job summary

RBC is seeking a Lead Application Administrator in Toronto to assess and analyze business and technical requirements, support multiple applications, and guide a small technical team. You will manage DR tests, deployments, APIs, and middleware across environments while collaborating with vendors and business partners.

The role emphasizes ITIL practices, incident handling, and technology lifecycle support within RBC’s technology and operations platform.

Qualifications

• 10+ years of experience in requirements management on large programs.
• Strong technical background with knowledge of Microsoft technologies.
• Experience with Middleware technology and ITIL processes.

Responsibilities

• Lead DR planning, setup and cutover to DR for applications.
• Implement and support software and system versions across environments.
• Provide technical assistance on projects and incidents.
• Manage incident, problem, and escalation processes.
• Research new technologies and support needs.
• Set up workflow/job scheduler software and APIs.
• Configure middleware, environments, and applications.
• Manage SLAs and report on application health.
• Liaise with vendors, TI and business users.
• Lead small tech teams and guide junior staff.

Skills

Requirements management

Microsoft technologies

Middleware Technology

Teamwork

ITIL

Scripting/Programming

Tools

PowerShell

.NET

C/C++

T-SQL

Job description

WHAT IS THE OPPORTUNITY?

Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues within the RBC supported solution. The Lead Application Administrator will support one to many applications and the associated technical environment. An expert knowledge of applications and environments is expected plus the ability to lead technical teams.

Job Description

WHAT IS THE OPPORTUNITY? Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues within the RBC supported solution. The Lead Application Administrator will support one to many applications and the associated technical environment. An expert knowledge of applications and environments is expected plus the ability to lead technical teams.

This role is a working lead provide functional guidance or manage daily activity of a small team. This role partners across Technology & Operations projects and technical teams, business partners and external vendors. Opportunity to work with cutting edge technology teams to help pilot and integrate with RBC networks.

WHAT WILL YOU DO?

• DR planning and participation in DR tests. Will understand how to set up, maintain and cutover to DR.
• Implement and support new software versions and new versions of systems software. This will include setting up software in development, QA, Production and DR environments.
• Provide technical assistance with projects.
• Incident and Problem Management including during and post-incident analysis.
• Researching and implementing new technology per project and support needs.
• Set-up and support of workflow and job scheduler software.
• Set-up, administration and support of interfaces and APIs.
• Middleware configuration, administration and support.
• Application environmental set-up, administration and support.
• SLA management and reporting for applications.
• Application support, issue management and escalation.
• Vendor, T&I and business user liaison.
• May use specialist knowledge in one or several applications and support environment.
• Will understand application use and access.
• Will assist with the Technology Lifecycle Management Program for technology asset management.
• Will lead small technical teams in the above tasks.
• Will perform an advisory role in more junior positions.
• Define user access management and provide training on data elements as well as audit process for data to ensure that it is current and relevant
• Lead a team of data engineers and full stack developers.

WHAT DO YOU NEED TO SUCCEED?

Requirements (must have):

• 10+ years of relevant experience with progressively increasing responsibilities in the areas of requirements management on large and complex projects / programs.
• Strong technical background.
• Strong knowledge of Microsoft technologies.
• Strong knowledge of Middleware Technology.
• Teamwork/time management skills.
• Knowledge of the ITIL (change/incident/problem management)

Nice-to-have:

• Scripting/Programming background including PowerShell/.Net/C/C++/T-SQL.
• Networking/DNS knowledge.
• Cybersecurity knowledge.

WHAT'S IN IT FOR YOU?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

Job Skills

Configuration Management (CM), Critical Thinking, Customer Service, Database Backup, Decision Making, Detail-Oriented, Information Security, IT Service Management (ITSM), IT Standards

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-05-07

Application Deadline: 2026-09-28

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.