Application Support Engineer

RBC; Toronto; On-site; CAD 67,000 - 110,000; Full time

Benefits offered by this job

Total rewards

Flexible benefits

Coaching and development

Job summary

RBC in Toronto is seeking a Level 2 Application Support Engineer to own the reliability of critical trading platforms and drive operational excellence. You will monitor production systems and coordinate incident responses across web servers, application servers, and infrastructure to ensure high availability.

You will mentor junior engineers, lead root-cause analyses, champion SRE practices, and automate repetitive workflows so that technical initiatives align with business priorities.

Qualifications

• 5–10 years of production support experience in financial services or high‑availability environments.
• Strong SQL skills for querying, analyzing data, and troubleshooting.
• Hands‑on experience supporting .NET and Java applications in containerized environments (Kubernetes).
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals.
• Working knowledge of microservices architectures and RESTful APIs.
• Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk.
• Deep familiarity with incident and change management frameworks (ITIL or similar).
• Comfortable participating in rotating 7×24 on‑call support (with fair scheduling and team backup).

Responsibilities

• Own the reliability of production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure.
• Lead incident response and change management, coordinating cross‑functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents.
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience.
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows.
• Manage and optimise application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations.
• Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience.

Skills

Production support

SQL

.NET

Java

Kubernetes

VMs

Cloud platforms

RESTful APIs

Incident management

ITIL

Tools

Dynatrace Managed

Catchpoint

Kibana

Splunk

Job description

Job Description

What is The Opportunity?

As a Level 2 Application Support Engineer, you'll take ownership of the reliability and performance of mission‑critical trading platforms. This is more than a support role—you'll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you're ready to make a strategic impact in a collaborative, growth‑focused environment, we'd love to meet you.

What Will You Do?

• Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
• Lead incident response and change management, coordinating cross‑functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
• Manage and optimise application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
• Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience

What Do You Need to Succeed?

Must Have

• 5–10 years of production support experience, ideally in financial services, trading, or other high‑availability environments
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues
• Hands‑on experience supporting .NET and Java applications in both traditional and modern containerized environments (Kubernetes)
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
• Working knowledge of microservices architectures and RESTful APIs
• Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk
• Deep familiarity with incident and change management frameworks (ITIL or similar)
• Comfortable participating in rotating 7×24 on‑call support (with fair scheduling and team backup)

Nice‑to‑Have

• Hands‑on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
• Background in asset management or CMDB processes

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Access to a variety of job opportunities across business and geographies

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-13

Application Deadline: 2026-08-31

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.