Senior Product Manager, Voice AI & Receptionist

Jobber; Vancouver; On-site; CAD 146,000 - 197,000; Full time

Job summary

Jobber seeks a Senior Product Manager to lead our Voice AI products, including the Receptionist voice product that powers thousands of calls for home-service businesses. You’ll own the roadmap, balance short-term wins with long-term innovation, and collaborate with experts across Voice AI, telephony, and communications to deliver best-in-class solutions.

You’ll translate market and customer data into product decisions, drive value for small business customers, and own multi-product strategy as

Qualifications

• Owned a revenue line (attach rate, pricing, or packaging) rather than engagement metrics alone.
• Shipped (and improved) a production LLM or ML feature or product.
• Enough technical depth to be a real partner in architectural conversations about models, prompts, and pipelines.
• Product management experience at a senior level, with evidence of shipping real things and seeing them through to long-term outcomes.

Responsibilities

• Turn Receptionist from a product early adopters love into one the majority of Jobber’s customers rely on daily.
• Define and execute the roadmap for Receptionist and new Voice products balancing short-term wins with long-term innovation.
• Deeply understand small business owners and office managers, synthesizing market, regulatory, and customer data into smart product decisions.
• Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers.
• Collaborate with domain experts across Voice AI, telephony and communications products to launch best-in-class products.
• Act as the voice of the customer, especially for small business owners navigating an overflowing inbox.
• Set the foundation for multi-product strategy, as we incorporate a full suite of communications and scale the business and team

Skills

Revenue ownership

LLM/ML feature

Technical depth

Senior PM experience

Job description

Jobber seeks a Senior Product Manager to lead our Voice AI products, including the Receptionist voice product that powers thousands of calls for home-service businesses. You’ll own the roadmap, balance short-term wins with long-term innovation, and collaborate with experts across Voice AI, telephony, and communications to deliver best-in-class solutions.

You’ll translate market and customer data into product decisions, drive value for small business customers, and own multi-product strategy as