Senior Product Manager, Cross Platform Experience

manulife; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Manulife is seeking a Senior Product Manager, Cross Platform Experience, to own horizontal product responsibility and stitch member experience across platforms, business units, and channels. Lead end-to-end strategy, design, and delivery with a focus on scalable, enterprise-wide outcomes.

You will drive platform ecosystem partnerships, align roadmaps with senior leaders, and oversee cross-functional integration efforts while measuring adoption and satisfaction to inform continuous improvement.

Qualifications

• Minimum 7+ years of Digital Product Management experience across multiple platforms or business units.
• University degree or higher in business/technical/quantitative field; master's preferred.
• Ability to prepare and present concise memos and recommendations to senior leadership.
• Strong communication skills to translate complex topics into business narratives.
• Proven relationship-building with senior leaders and external partners.
• Experience scaling services from 0 to 1 to enterprise adoption across platforms.

Responsibilities

• Lead end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business.
• Drive initiatives from discovery through launch, measurement, and optimization.
• Manage delivery risks and align priorities with senior leaders.
• Coordinate platform ecosystem and partner integrations to ensure seamless experiences.
• Co-lead enterprise roadmap planning with cross-functional leaders.
• Define KPIs and use data to drive continuous improvement and leadership updates.

Skills

Digital Product Management

Cross-Platform Ownership

Stakeholder Management

Executive Communication

Roadmap & Prioritization

Education

University Degree in Business/Technical/Quantitative Field

Master's degree or business-oriented education with technical background

Tools

APIs

SDKs

Platform Services

Job description

The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and channels. This role ensures the end-to-end member journey is coherent, consistent, and scalable at the enterprise level.

Position Responsibilities:

1. 1. Enterprise Member Experience Strategy & Delivery

   Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business.

   Drive initiatives from discovery through launch, measurement, and optimization, ensuring solutions are scalable, reusable, and aligned with enterprise objectives.

   Manage delivery risks, dependencies, and trade-offs across multiple platforms and stakeholders.

   Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes.

2. 2. Platform Ecosystem & Partner Management

   Manage strategic platform and digital health partners, ensuring integrations deliver a seamless and consistent member experience.

   Align partner roadmaps and capabilities with enterprise priorities and long-term member experience objectives.

   Evaluate new partnership opportunities and contribute to build, buy, and integration decisions.

3. 3. Enterprise Roadmap Planning & Prioritization

   Co-lead the enterprise member experience roadmap in partnership with Product, Technology, Architecture, Data, Operations, and Business leaders.

   Identify and prioritize opportunities that deliver the greatest value for members and the enterprise.

   Balance competing priorities across business units while driving a cohesive enterprise experience strategy.

4. 4. Cross-Platform Integration & Capability Development

   Lead the development and optimization of shared services, configurable capabilities, and standardized integration patterns.

   Drive cross-platform integration initiatives including APIs, data exchanges, and shared technology services.

   Ensure solutions are scalable, reusable, secure, and aligned with enterprise architecture standards.

   Partner closely with Engineering, Architecture, Security, and Design teams to deliver high-quality member experiences.

5. 5. Performance Measurement & Continuous Improvement

   Define and monitor KPIs and success metrics related to adoption, engagement, satisfaction, operational efficiency, and member outcomes.

   Use data insights, experimentation, and member feedback to continuously improve the end-to-end experience.

   Provide recommendations to leadership based on performance trends and business impact.

6. 6. Executive Communication & Stakeholder Management

   Translate complex technical and business topics into clear recommendations and executive-level communications.

   Build strong relationships across business units and functions to drive alignment, decision-making, and execution.

   Present strategic recommendations, progress updates, risks, and opportunities to senior leadership.

Required Qualifications:

• Minimum of 7+ years of Digital Product Management experience, with demonstrated horizontal ownership across multiple platforms or business units - not solely single-platform delivery.
• University Degree in Business, Technical, or a Quantitative Field. A master's degree / business-oriented education is a strong plus combined with a technical background.
• Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership across multiple business units.
• Strong communication skills with the ability to simplify complex, technical, and architectural topics - spanning several platforms - into practical, business-relevant narratives.
• Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners across the full platform landscape.
• Ability to work under pressure, manage multiple competing priorities across platforms, and adapt to changing demands.
• Proven experience integrating and scaling services and solutions from initial build (0 to 1) to enterprise-wide adoption (1 to n) across multiple platforms.
• High level of self-motivation, ownership, and accountability for enterprise outcomes vs. activity.
• Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking at a cross-platform scale.
• Comprehensive expertise on platform services, APIs, and SDKs, specifically in multi-line-of-business or enterprise environments - core to this horizontal role rather than a nice-to-have.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives be