Senior PM, Member Experience & Health Ops

Manulife group

Toronto

Hybrid

CAD 93,000 - 143,000

Full time

48 hours ago

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Job summary

Manulife/John Hancock in Toronto is seeking a Senior Product Manager, Product Operations for Member Experience & Digital Health. You will own the operational health, stability, and optimization of our product ecosystem, triaging incidents and driving sustainable, long-term improvements across backend systems, data flows, APIs, and integrations.

Collaborating with Product, Technology, DTS, Data, Architecture and Operations, you will translate member needs into actionable enhancements, monitor

Qualifications

Minimum 7+ years in Product Management, Product Operations, Technology Delivery, Platform Operations or related field.
Strong understanding of backend systems, APIs, data flows and enterprise tech environments.
Proven ability to lead incidents, triage issues and drive continuous improvement.

Responsibilities

Own operational health, stability and optimization of Member Experience & Digital Health capabilities.
Lead triage, remediation, and root-cause analysis for complex issues across product, platform, data and technology.
Coordinate cross-functional teams to translate member and business needs into technical improvements.
Monitor platform performance, KPIs and service levels to identify risks and opportunities for improvement.
Prioritize Product Operations backlog and roadmap balancing impact, value and feasibility.