Manager, Office of the CEO

Manulife/John Hancock; Toronto; Hybrid; CAD 103,000 - 153,000; Full time

Benefits offered by this job

Health, dental, vision

Pension with employer matching

Generous paid time off

Flexible environment

Job summary

Manulife/John Hancock in Toronto seeks an experienced Manager for the Office of the CEO to drive executive-ready materials and support enterprise priorities. You will coordinate with senior leaders, prepare communications, and manage high‑priority initiatives to accelerate decision making.

This hybrid role requires strong judgment, fast synthesis, and the ability to handle confidential work with professionalism, partnering across the organization to execute critical projects.

Qualifications

• 5+ years of experience in corporate or business strategy, executive office / chief of staff support, management consulting, business transformation, or a related role
• Financial services experience preferred
• Bachelor’s degree in business, finance, economics, public policy, international relations, or a related field
• MBA or relevant graduate degree preferred

Responsibilities

• Support the Chief of Staff and Office of the CEO in advancing enterprise priorities, executive engagements, and strategic initiatives
• Develop executive‑level materials, briefings, and communications for the CEO and senior leadership team
• Help drive the planning and execution of leadership forums, external engagements, and special projects
• Support the Office of the CEO agenda by coordinating scheduling priorities and operational details with Executive Assistants and relevant stakeholders
• Monitor progress against key initiatives, identify emerging issues and dependencies, and facilitate timely follow‑up with stakeholders
• Build and maintain strong relationships across the organization to support effective decision‑making, communication, and execution

Skills

Executive judgment

Analytical thinking

Executive communication

Stakeholder coordination

Prioritization

Education

Bachelor's degree

MBA preferred

Job description

Our Team

The Office of the CEO works closely with senior leaders in the organization to support the CEO agenda, executive decision-making, and priority enterprise engagements. The team connects strategic content, relationship management, and execution disciplines across business segments, functions, geographies and external partners. The role requires strong judgment, fast synthesis, and the ability to manage confidential, time-sensitive work with a high degree of professionalism.

Your Role

As Manager for OCEO, you will support the execution of the CEO agenda and enterprise priorities by leading strategic deliverables, executive communications, stakeholder engagement, and special projects. You will coordinate with senior leaders and key partners to develop executive‑ready materials, drive alignment, and ensure effective execution of priority initiatives. This role reports to the Chief of Staff of the CEO.

Core Competencies

• Executive Judgment and Prioritization: Operate in ambiguous, confidential, and fast‑moving environments; exercise sound judgment, anticipate needs, and drive execution on priority matters
• Analytical Thinking and Problem Solving: Convert market, competitor, partner, and internal inputs into concise insights, briefing notes, and decision‑ready recommendations
• Executive Communication: Create clear, polished materials for senior leaders, Board members, and external engagements
• Stakeholder Coordination: Skilled at working across teams and building strong relationships to manage critical activities, events, and logistics

Primary Responsibilities

• Support the Chief of Staff and Office of the CEO in advancing enterprise priorities, executive engagements, and strategic initiatives
• Develop executive‑level materials, briefings, and communications for the CEO and senior leadership team
• Help drive the planning and execution of leadership forums, external engagements, and special projects
• Support the Office of the CEO agenda by coordinating scheduling priorities and operational details with Executive Assistants and relevant stakeholders
• Monitor progress against key initiatives, identify emerging issues and dependencies, and facilitate timely follow‑up with stakeholders
• Build and maintain strong relationships across the organization to support effective decision‑making, communication, and execution

Required Qualifications

• 5+ years of experience in corporate or business strategy, executive office / chief of staff support, management consulting, business transformation, or a related role
• Financial services experience preferred
• Bachelor’s degree in business, finance, economics, public policy, international relations, or a related field
• MBA or relevant graduate degree preferred

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Benefits

• Salary range is expected to be between $103,270.00 CAD - $153,270.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Company Culture and Recognition

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia‑Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026.

Contact

Working Arrangement: Hybrid. Location: Toronto, Ontario.