Lead Technical Product Owner, Salesforce

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 113,000 - 210,000; Full time

Job summary

Manulife Operations, Marketing & Shared Services Technology is driving the digital transformation with enterprise-scale Salesforce solutions. As Lead Technical Product Owner, Salesforce, you will lead a team of Salesforce professionals and steer design, delivery, and evolution of critical platforms.

You will translate business goals into scalable designs, mentor engineers, and ensure governance and DevOps practices.

Qualifications

• 10+ years of technology product development or enterprise delivery experience.
• Extensive Salesforce platform experience including Sales Cloud and Service Cloud.
• Proven leadership of technical teams delivering enterprise-scale solutions.
• Deep knowledge of Salesforce design, integration, and architecture.
• Experience with Apex, Lightning, Visualforce, APIs, and modern development practices.

Responsibilities

• Lead the technical vision, architecture, and delivery of Salesforce solutions across Sales, Service, and Marketing Clouds.
• Provide leadership to a team of Salesforce developers, admins, and specialists.
• Partner with stakeholders to translate business objectives into scalable technical solutions.
• Drive solution design, integration strategy, release planning, and governance.
• Create architecture and technical documentation to support delivery standards.
• Provide hands-on coaching and mentorship to development teams.
• Review and implement new Salesforce features to enhance outcomes and user experience.
• Support DevOps practices, release management, and deployments.
• Conduct architecture reviews and risk assessments for scalability and security.
• Collaborate with technology leaders to define roadmaps for large-scale transformations.

Skills

Salesforce

Technical leadership

Architecture

Agile

Stakeholder management

Tools

Salesforce Apex

Lightning Components

Visualforce

Git

CI/CD

Job description

Manulife Operations, Marketing & Shared Services Technology plays a foundational role in Manulife's digital transformation, delivering innovative digital experiences that help customers engage with their financial services when, where, and how they choose. As a Lead Technical Product Owner, Salesforce, you will lead a team of Salesforce professionals while driving the design, delivery, and evolution of enterprise-scale Salesforce solutions. This is an opportunity to influence technology strategy, mentor talented engineers, and deliver high-impact solutions that support key business priorities across Manulife.

Position Responsibilities:

• Lead the technical vision, architecture, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, and integrated enterprise platforms.
• Provide leadership to a team of Salesforce developers, administrators, and technical specialists, fostering a culture of collaboration, innovation, and continuous improvement.
• Partner with business stakeholders, architects, and engineering teams to translate business objectives into scalable technical solutions.
• Drive solution design, integration strategy, release planning, and technical governance across Salesforce and related applications.
• Create and maintain architecture, solution design, and technical documentation to support enterprise delivery standards.
• Provide hands-on technical guidance, coaching, and mentorship to development teams while ensuring adherence to best practices and coding standards.
• Review and implement new Salesforce features and platform capabilities to enhance business outcomes and user experiences.
• Support enterprise DevOps practices, release management processes, source control, and deployment methodologies.
• Conduct architecture reviews, risk assessments, and solution evaluations to ensure scalability, security, and long-term maintainability.
• Collaborate with technology leaders to define roadmaps and support large-scale transformation initiatives.

Required Qualifications:

• 10+ years of experience in technology product development, software engineering, or enterprise application delivery.
• Extensive experience designing, implementing, and supporting solutions on the Salesforce platform, including Sales Cloud and Service Cloud.
• Demonstrated experience leading technical teams and providing guidance to developers, engineers, and solution delivery teams.
• Strong expertise in Salesforce solution design, architecture, systems integration, and enterprise application delivery.
• Experience with Salesforce Apex, Lightning Components, Visualforce, APIs, and modern Salesforce development practices.
• Experience with source control systems such as Git and CI/CD release management processes.
• Strong understanding of Agile delivery methodologies and tools such as Jira and Confluence.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to support Manulife's hybrid work model, including attendance in the GTA or Waterloo office three days per week.

Preferred Qualifications:

• Salesforce Platform Developer I certification.
• Additional Salesforce certifications such as Sales Cloud, Service Cloud, Application Architect, System Architect, Platform Developer II, or Technical Architect.
• Experience in Financial Services, Insurance, Banking, or other regulated industries.
• Experience leading enterprise-scale transformation or modernization initiatives.
• Familiarity with Salesforce Marketing Cloud and Marketing Cloud Connector capabilities.
• DevOps experience within large-scale technology organizations.
• Experience developing and mentoring high-performing technical teams.
• Experience supporting customer, operations, marketing, or shared services business functions.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see – and discover that better can take you anywhere you want to go. We're proud of our accomplishments and recognitions. Recent awards include:

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We've been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.