Senior Process Improvement Consultant

Intello Technologies Inc.; Toronto; Hybrid; CAD 91,000 - 137,000; Full time

Job summary

An established industry player is seeking a Senior Process Improvement Consultant to drive operational efficiency and enhance business transformations. This role is pivotal in leading initiatives that streamline processes and reduce costs while fostering collaboration across teams. As part of a dynamic organization, you will leverage your analytical skills to craft compelling business cases and guide teams through change. With a focus on innovation and customer solutions, this position offers a unique opportunity to make a significant impact in a forward-thinking environment that values diversity and personal growth.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous pension and share purchase programs

Career growth and learning opportunities

Qualifications

• Proven success in leading operational transformations.
• Strong stakeholder engagement skills to drive business changes.

Responsibilities

• Identify and implement strategies to enhance operational efficiency.
• Lead change management efforts across diverse teams.

Skills

Operational transformation

Stakeholder engagement

Analytical skills

Process improvement

Change management

Education

University degree in Business

Degree in Finance or quantitative discipline

Job description

Select how often (in days) to receive an alert:

Jobs by Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

Are you passionate about driving change and optimizing processes?

The Value Centre (VC) team is at the forefront of transforming Customer Solutions Delivery (CSD) from a traditional cost centre into a dynamic profit center. As a high-performing team, we drive national enablement strategies to monetize the residential field workforce. Our focus on end-to-end cost transformation across the value chain ensures we make meaningful contributions to both CSD and TELUS' bottom line.

What you’ll do

As a Senior Process Improvement Consultant, you'll play a pivotal role in identifying and implementing strategies to enhance operational efficiency across the organization. Reporting to the Manager of the Program Office, you'll leverage your analytical prowess and problem-solving skills to lead initiatives that streamline processes, reduce costs, and foster cross-functional alignment.

• Design and implement a comprehensive credit reduction program, directly influencing our financial performance.
• Analyze data to assess impacts and prepare compelling content that informs strategic decisions.
• Lead change management efforts across diverse stakeholder groups, ensuring seamless transitions and adoption.
• Foster strong relationships with our call center operations teams, collaborating to identify opportunities for improvement.
• Provide timely updates and insightful reporting to various organizational levels, keeping all parties informed and aligned.
• Establish cost and customer impact linkages to key process improvements and operational policies
• Identify, assess and implement new project opportunities for integration related to system, people, product and process
• Craft and validate compelling financial business cases to drive strategic initiatives

Qualifications

What you bring

• Demonstrated success in leading end-to-end operational transformations, delivering sustainable improvements from initial assessment through to full implementation.
• Passionate about guiding teams through change, leveraging strong stakeholder engagement to drive successful business transformations.
• Skilled in developing and implementing innovative process improvements, addressing complex challenges to shape and enhance workforce efficiency and profitability.
• Recognized for being self-motivated and proactive, consistently taking initiative to drive projects forward and achieve objectives.
• Exceptional analytical abilities, known for asking insightful questions that uncover underlying issues and inform strategic decisions.
• Esteemed as a collaborative team player, with excellent communication skills that foster strong relationships across diverse teams.

Great-to-haves

• A University degree in Business, Finance or other quantitative discipline
• 3+ years of enabling and or supporting a consumer operations channel
• Familiarity or experience with TELUS consumer products and solutions is an asset

Salary Range: $91,000-$137,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.