Quality & Process Improvement Consultant

QUALITY & PROCESS IMPROVEMENT CONSULTANT

Position Type: Permanent Full-Time

Shift Type: Day-Evening, no weekends (subject to change)

Bi-Weekly Hours: 70 Hours

Posting Number: 8758

Union: Non-Union

Date Posted: March 31, 2025

Internal Closing Date: April 7, 2025

Job Summary:

Reporting to the Director, Interprofessional Practice, Pharmacy & Hospital Quality, the Quality and Process Improvement Consultant will support the organization to advance safe, high-quality care by identifying issues, implementing solutions, and ensuring compliance with quality standards, often through data analysis, process improvement, and staff training. The Quality and Process Improvement Consultant will expertly support the application of quality improvement, change management, and project management tools to advance a culture of continuous improvement in collaboration with point of care staff, physicians, leadership, and clients and families.

Responsibilities include but are not limited to:

• Facilitate the identification, implementation, and monitoring of quality improvement initiatives enabled by expert working knowledge of quality/process improvement methods.
• Advance Quality Improvement Plan (QIP) and unit-specific improvement initiatives by providing guidance through the use of quality improvement methodologies.
• Participate in creating a culture of leveraging data to support quality improvement efforts.
• Incorporate a client- and family-centred care philosophy into all work.
• Build organizational capacity and capability through the coaching and mentoring of point of care staff and leaders in the use of quality improvement tools and methodologies.
• Support teams to identify, implement and sustain opportunities for improvement based on an understanding of current state, best practices, and external benchmarking.
• Support a culture of critical inquiry through the utilization of information and data to support and evaluate quality improvement efforts.
• In collaboration with leadership, participate in Accreditation readiness and ensuring the sustainability of best practices, safety standards, ensuring compliance with the standards and Required Operational Procedures (‘ROPs’) for Baycrest.
• Prepare reports, briefing notes, and presentations for all levels of the organization, including the Executive Team and Board Committees.
• Perform cross-functional and other duties as assigned or requested.

Qualifications include but are not limited to:

• Master’s degree in a related field preferred (i.e., Health Care, Business, or Engineering) or experience leading change initiatives in the health care sector.
• Minimum of 3-5 years experience in health care, quality improvement, and project management.
• Formal training (certification preferred) and/or experience utilizing improvement methodologies (Lean, Six Sigma, IHI Model for Improvement, Project Management).
• Demonstrated skills developing evaluation frameworks and data analysis.
• Excellent written and verbal communication skills, including the ability to facilitate meetings and make compelling presentations to different audiences.
• Proven leadership skills and an ability to inspire colleagues to engage in change initiatives.
• Demonstrated ability to meet deadlines, work autonomously, and oversee multiple competing projects.
• Excellent interpersonal skills interacting with interprofessional staff, administration, and clients and families.
• Proficiency in the use of Word, Excel, PowerPoint, Visio, and MS Project.
• Experience in the long-term care sector considered an asset.

Additional Benefits:

• Vacation Entitlement
• Opportunity to enroll in the Extended Health and Dental Plan
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to 24/7 Employee Assistance Program

INTERNAL APPLICANTS: Please submit your application online through the Baycrest intranet. Failure to include your resume may affect your candidacy for this position. All communication related to this job posting will be sent to the email address used to submit your application.

EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below.

Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at recruitment@baycrest.org or 416-785-2500, ext. 2961.

All successful candidates will be required to complete a police reference check/vulnerable sector screen.