Improvement Specialist, Quality/Safety

SickKids; Old Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking an Improvement Specialist to enhance quality and safety standards. In this pivotal role, you will lead accreditation efforts, ensuring compliance with best practices and guidelines. Collaborating with diverse teams, you'll contribute to the development of educational strategies and reports that drive continuous improvement. This is a unique opportunity to make a significant impact in child health while working in a supportive environment that values equity, diversity, and inclusion. Join us and be part of a mission dedicated to healthier children and a better world.

Benefits

Employee wellness programs

Focus on equity, diversity, and inclusion

Opportunity to make an impact

Qualifications

• 3+ years clinical experience in healthcare required.
• Experience with Accreditation Canada standards and processes.
• Proficiency in quality improvement methodologies.

Responsibilities

• Collaborate to assess hospital-wide compliance with standards.
• Develop and monitor processes for accreditation requirements.
• Create reports and presentations for leadership groups.

Skills

Quality Improvement

Process Improvement

Patient Safety

Analytical Skills

Communication

Education

Master's degree in health administration

Master's degree in business administration

Master's degree in nursing

Master's degree in quality improvement science

Tools

Microsoft Suite

Windows Operating System

Job description

Improvement Specialist, Quality/Safety

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Job ID

22058

Location

Toronto, Ontario

FTE

1.00

Hours of Work

35.00

Dept/Program Name

Quality Management

Contract Length

1 year

Date Posted

2025-02-05

Deadline to Apply

2025-02-15

Target Openings

1

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About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World .

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

Position Description

The Improvement Specialist- Accreditation has primary oversight and leadership responsibilities for centralized hospital functions related to Accreditation:

Here's what you'll get to do (Key Areas of Responsibility)

· Collaborate to collect evidence and assess hospital-wide compliance with Required Organizational Practices, team standards, frameworks, policies, indicators, best practices, and guidelines.

· Assist with the distribution, evaluation, and analysis of Accreditation Canada self-assessments and quality tools (e.g., Patient Safety Culture Survey)

· Work with the Quality Management team, Accreditation Team Leads, and leadership to develop, implement, evaluate, and monitor processes to fulfill all Accreditation Qmentum Program requirements and address any gaps to ensure survey readiness

· Help with the assessment, planning, implementation, and evaluation of accreditation preparedness with Accreditation Team Leads in local areas

· Contribute to the creation of reports and presentations that highlight the organization's assessment results, key milestone statuses, and accreditation readiness for presentation to various leadership groups.

· Aid in the development and delivery of educational and communication strategies.

· Establish solid relationship management with Accreditation Canada and the organization to ensure continued momentum and ongoing facilitation and coaching of improvement work with various teams.

· Uploading/managing submission of required information using the AC electronic portal

· Participate as a member of Committees and working groups as required.

Here's what you'll need (Skills or Experience Required)

· Master's degree in health administration (MHSc), business administration (MBA), nursing (MN) or quality improvement science (MSc or equivalent)

· Minimum three (3) years clinical experience in a health care required

· Experience in Quality Improvement, Process Improvement, Patient Safety and Emergency Preparedness in combination with clinical or administrative work experience in acute care hospital

· Previous experience/knowledge of the Accreditation Canada Qmentum process, Accreditation Canada standards and Required Organizational Practices and key legislation such as, the Excellent Care for All Act

· Proficiency in Microsoft Suite and Windows Operating System

· Knowledge and understanding of the principles of High Reliability Organization (HRO)

· Comfortable with ambiguity and constant change

· Excellent written and verbal communication

· Excellent analytical skills, problem-solving, and critical thinking abilities

· A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

Skills or Experience Desired:

· Lean Six Sigma- Yellow Belt Certification

· Lean Six Sigma- Green Belt Certification

· C-Quips Course Certification

· Project Management Professional (PMP) Certification

Here's what you'll love

· A focus on employee wellness with our new Staff Health and Well-being Strategy (https://2025.sickkids.ca/staffwellbeing/) . Self-care helps us support others.

· A hospital that welcomes and focuses on Equity, Diversity, and Inclusion (https://2025.sickkids.ca/edi/) .

· The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World .

· For more on why you'll love working at SickKids, visit our careers site (https://www.sickkids.ca/en/careers-volunteer/careers/) .

Employment type

· Temporary full-time (35hours/week)

· 1 year contract

Our Commitment to Diversity

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital¿s receipt of all necessary documentation.

How to Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

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