CLSU Manager (Commercial Support) - Insurance

JobsMedia.io; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Hello World Recruitment in Toronto is seeking a CLSU Manager to lead the commercial lines support unit, driving operational excellence and service quality across renewals, certificates, and policy changes.

You will coach a team, design training materials, monitor performance, and implement continuous improvement plans while upholding regulatory standards and accurate documentation within the unit. This is a senior leadership role with a focus on people development and process optimization.

Qualifications

• Experience managing a team in a commercial insurance environment.
• Active RIBO license is required.
• Knowledge of commercial workflows and processes.
• Proficiency in insurance software and related tools.

Responsibilities

• Unit Leadership: Manage daily workflows for renewals, certificates, and policy changes.
• Training: Develop training materials and facilitate sessions for team growth.
• Operations: Ensure documentation and compliance within the commercial unit.
• Feedback: Conduct performance reviews and create career development plans for team members.

Skills

Leadership experience

RIBO license

Commercial workflows

Insurance software tools

Tools

Insurance software

Job description

At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America. We’re looking for a CLSU (Commercial Lines Support Unit) Manager in Toronto. This is a "people-first" leadership role responsible for driving operational excellence across the support unit.

3 Reasons To Apply

• People Leadership: Lead, coach, and inspire a dedicated team of commercial support staff.
• Senior Salary: Competitive compensation range of $80,000 – $120,000.
• Development Culture: Focus on mentorship, performance reviews, and creating continuous improvement plans.

Responsibilities

• Unit Leadership: Manage the daily workflows for renewals, certificates, and policy changes.
• Training: Develop training materials and facilitate sessions to promote team growth.
• Operations: Ensure high standards of documentation and compliance within the commercial unit.
• Feedback: Conduct performance reviews and create career development plans for team members.

Desired Skills

• Proven experience managing a team in a commercial insurance environment.
• Active RIBO license required.
• In-depth knowledge of commercial workflows and processes.
• Advanced proficiency in insurance software and related tools.