Senior Platform Support Engineer - iPaaS Integrations

Flexspring, Inc.; Quebec; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Work from home with flexible hours

4 weeks paid vacation annually

Comprehensive health benefits

Team events

Access to cutting-edge technologies

Job summary

Flexspring, Inc. is seeking an L3 Platform Support professional to resolve complex escalated issues on our integration platform, diagnosing whether problems come from internal code or external data sources.

You will collaborate with the Integration Support/Platform engineer lead to write fixes and patch scripts. The role involves analyzing BPMN processes, patching integrations, coordinating via Jira, and contributing to on-call rotations for P1 incidents outside business hours.

Qualifications

• Bachelor's degree or college diploma in IT/CS.
• Solid BPMN knowledge and process/workflow understanding.
• Experience troubleshooting application integrations and API-based data connectors (REST/SOAP, webhooks, file-based transfers).
• Ability to read and debug scripts/code to diagnose and patch integration issues.
• Strong analytical skills with the ability to distinguish internal vs external root causes under time pressure.
• Comfortable working through structured ticketing/escalation processes (Jira).

Responsibilities

• Investigate and resolve escalated (L3) production bugs, integration anomalies, and deep-level integration failures.
• Analyze BPMN process flows and connector logic to pinpoint root causes and determine internal vs external sources.
• Write integration fixes and patch scripts to resolve escalated issues.
• Handle L3/production issues exclusively via the Jira ticket queue, coordinating with QA & Incident Manager.
• Collaborate with Cloud Engineering when issue is infrastructure-related and follow escalation rules.
• Maintain and deepen platform knowledge across Flexspring's connectors to speed up diagnosis.
• Contribute to the on-call rotation for P1 incidents outside business hours.
• Document root causes and resolutions to reduce repeat escalations.

Skills

BPMN knowledge

API integrations

Script debugging

Root-cause analysis

Jira

Structured ticketing

Analytical thinking

Time management

Cloud/AWS familiarity

Education

Bachelor's degree or college diploma in IT/CS

Tools

Jira

Job description

Flexspring, Inc. is seeking an L3 Platform Support professional to resolve complex escalated issues on our integration platform, diagnosing whether problems come from internal code or external data sources.

You will collaborate with the Integration Support/Platform engineer lead to write fixes and patch scripts. The role involves analyzing BPMN processes, patching integrations, coordinating via Jira, and contributing to on-call rotations for P1 incidents outside business hours.