Level 3 Platform Support

Flexspring, Inc.; Quebec; Remote; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Work from home

4 weeks vacation

Health benefits

Team events

Cutting-edge technologies

Competitive base salary

Job summary

Flexspring, an iPaaS company specializing in HR data integrations, is seeking an experienced L3 Platform Support to resolve complex escalations on the integration platform. You will diagnose root causes, write fixes, and collaborate with our Integration Support/Platform engineer lead to ensure production connections run reliably for clients.

You will leverage BPMN and connector expertise to diagnose issues, patch scripts, and coordinate with QA, incident management, and Cloud Engineering, all

Qualifications

• Bachelor's degree or College Diploma in IT/CS or equivalent experience.
• Solid understanding of BPMN and workflow logic.
• Experience troubleshooting application integrations and API-based data connectors.

Responsibilities

• Investigate and resolve escalated (L3) production bugs and deep integration failures.
• Analyze BPMN flows and connector logic to identify root causes.
• Write integration fixes and patch scripts to resolve issues.
• Coordinate via Jira queue with QA & Incident Manager; no ad hoc troubleshooting.
• Collaborate with Cloud Engineering for infrastructure-related issues.
• Maintain platform knowledge across Flexspring connectors to speed future diagnosis.
• Participate in on-call rotation for P1 incidents.
• Document root causes and resolutions to reduce repeats.

Skills

BPMN understanding

API troubleshooting

Scripting ability

Jira

Analytical skills

Education

Bachelor's degree or College Diploma in IT/CS

Tools

Jira

Job description

At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career.

Who We Are

Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.

The Role

As our L3 Platform Support, you will resolve the most complex escalated issues on Flexspring's integration platform ; diagnosing whether anomalies originate from internal defects (our code, configuration, BPMN process logic) or from external sources (client data, third-party systems, connector behavior). You will work closely with our Integration Support/Platform engineer lead to write fixes, patch scripts, and bring deep BPMN and connector expertise to bear on escalated tickets, ensuring production integrations run reliably for our clients.

What You'll Do

• Investigate and resolve escalated (L3) production bugs, integration anomalies, and deep-level integration failures reported by clients, internal users, or monitoring alerts.
• Analyze BPMN process flows and connector logic to pinpoint root cause and determine whether an issue originates internally (Flexspring code/config) or externally (client data, third-party API/system behavior).
• Write integration fixes and patch scripts to resolve escalated issues.
• Work all L3/production issues exclusively through the Jira ticket queue, coordinating with the QA & Incident Manager who dispatches and prioritizes incoming work ; no direct/ad hoc troubleshooting requests.
• Collaborate with Cloud Engineering when an issue is determined to be infrastructure-related, and hand off accordingly per the department's escalation rules.
• Maintain and deepen platform-specific knowledge across Flexspring's supported applications and data connectors to speed up future diagnosis.
• Contribute to the on-call rotation for P1 incidents outside business hours, paired with a member of the Cloud Platform team.
• Document root causes and resolutions clearly to build institutional knowledge and reduce repeat escalations.

What You Get

• Work from home with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits package for you and your family.
• Team events and opportunities to connect with colleagues.
• Opportunity to work with cutting-edge technologies.
• Competitive base salary.

What You Bring

Must Have

• Bachelor's degree or College Diploma in Information Technology, Computer Science, or equivalent experience.
• Solid understanding of BPMN (Business Process Model and Notation) and process/workflow logic.
• Experience troubleshooting application integrations and API-based data connectors (REST/SOAP, webhooks, file-based transfers).
• Ability to read and debug scripts/code to diagnose and patch integration issues.
• Strong analytical skills with the ability to distinguish internal vs. external root causes under time pressure.
• Comfortable working through structured ticketing/escalation processes (Jira).

Nice to Have

• Prior experience with HR, payroll, or business systems integrations (iPaaS environments).
• Scripting experience (Python, JavaScript, or similar) for building fixes and automations.
• Familiarity with cloud infrastructure basics (AWS) to support cross-team escalations to Cloud Engineering.
• Experience in a client-facing or SaaS production support role.

For more information about Flexspring, visit: https://www.flexspring.com/

Equal Opportunity Employer Statement

Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.