L3 Support Pega-6

REALIGN LLC; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Toronto office access

Job summary

REALIGN LLC is seeking a Full-Time L3 Support Pega specialist in Toronto, ON, with a hybrid work arrangement (4 days/week). The role focuses on end-to-end L3 incident resolution, production support, and collaboration with cross-functional teams.

The candidate should have strong Pega Platform expertise (CSA/PCSA), Java/Spring Boot troubleshooting, API/microservices experience, and hands-on Splunk use for log analysis and dashboards.

Qualifications

• Pega CSA/PCSA or equivalent certification.
• Hands-on Pega tracing, clipboard, rules debugging, job schedulers and queues.
• Strong Java/Spring Boot troubleshooting experience with microservices and APIs.

Responsibilities

• Own end-to-end L3 incident resolution through ServiceNow within SLA.
• Perform deep technical analysis across Pega, Spring Boot, integrations, and database layers.
• Use Splunk for log analysis, correlation, and incident triage.
• Use Dynatrace/DataDog for performance analysis and dependency mapping.
• Monitor batch jobs, schedulers, queue processors, listeners, and application health.
• Collaborate with L2, Development, Infrastructure, and vendor teams to drive fixes.

Skills

Pega Platform (CSA/PCSA)

Java/Spring Boot

APIs & microservices

Splunk for logs

Tools

Splunk

Dynatrace

DataDog

ServiceNow

JIRA/JTFM

Job description

Role: L3 Support Pega
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid – 4 Days/Week

Job Description

We are seeking a Full Time L3 Support Pega professional with strong Pega Platform, Java/Spring Boot, production support, monitoring, incident management, and RCA experience. The ideal candidate will own end-to-end L3 incident resolution and collaborate with development, infrastructure, L2, and vendor teams

Key Responsibilities

• Own end-to-end L3 incident resolution through ServiceNow within SLA
• Perform deep technical analysis across Pega, Spring Boot, integrations, and database layers
• Use Splunk for log analysis, correlation, and incident triage
• Use Dynatrace/DataDog for performance analysis and dependency mapping
• Monitor batch jobs, schedulers, queue processors, listeners, and application health
• Raise and manage defects through JIRA/JTFM
• Document detailed RCA and map production issues to backlog items
• Drive fixes with development teams through closure
• Participate in daily defect triage and production support calls
• Execute and validate standard, emergency, and release-related changes
• Collaborate with L2, Development, Infrastructure, and vendor teams
• Maintain runbooks, KT artifacts, and audit-compliant documentation
• Identify monitoring gaps, alert tuning, and automation opportunities

Mandatory Skills

• Strong Pega Platform experience with CSA/PCSA or equivalent certification
• Hands-on Pega tracing, clipboard, rules debugging, job schedulers, and queues
• Strong Java/Spring Boot troubleshooting experience
• Experience with APIs and microservices
• Hands-on Splunk for log queries, analysis, and dashboards