Solutions Engineer: Incident Management & Cloud Integrations

XYZ Venture Capital; Toronto; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Equity

Medical/Dental/Vision

Vacation + sick leave

Home office stipend

AI tools access

Job summary

Rootly is seeking a Solutions Engineer to act as a trusted advisor during customer implementations and demos. You will develop best practices around Incident Management and On-Call, collaborating with Engineering, Customer Success, Support and Product to ensure customer outcomes.

Join a team that works hands-on with REST APIs, webhooks, Terraform, and major cloud platforms to deliver scalable integrations and advocate for the customer voice.

Qualifications

• 5+ years in solutions/sales engineering or software with customer engagement.
• Strong REST API, webhook, data mapping and integration patterns knowledge.
• Hands-on IaC with Terraform; familiarity with AWS, GCP or Azure.
• Proficiency in JavaScript, Python, Ruby or Go.
• Experience designing enterprise integrations.
• Cross-functional collaboration with Sales, Product, Engineering, CS and Support.
• Excellent communication and presentation skills.
• Ability to adapt to a rapidly changing environment.

Responsibilities

• Guide customers on their journey to success with Rootly.
• Develop best practices and content around Incident Management and On-Call.
• Collaborate across Engineering, Customer Success, Support and Product to represent the customers’ voice.
• Hands-on with integrations using REST APIs, webhooks, Terraform and cloud platforms.

Skills

REST APIs

Webhooks

Data mapping

Integration patterns

Scripting languages

Cross-functional

Communication

Prioritization

Tools

Terraform

AWS

GCP

Azure

Job description

Rootly is seeking a Solutions Engineer to act as a trusted advisor during customer implementations and demos. You will develop best practices around Incident Management and On-Call, collaborating with Engineering, Customer Success, Support and Product to ensure customer outcomes.

Join a team that works hands-on with REST APIs, webhooks, Terraform, and major cloud platforms to deliver scalable integrations and advocate for the customer voice.