Senior Personal Lines Team Lead – Hybrid/Remote Options

Oracle RMS Insurance Risk Management Services Inc.; Vaughan; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Company events

Dental care

Disability insurance

Extended health care

Life insurance

On-site gym

Paid time off

Tuition reimbursement

Vision care

Job summary

Oracle RMS Insurance Risk Management Services Inc. in Concord, Ontario is seeking an experienced Team Lead for our Personal Lines division. You will oversee 20+ Account Managers across remote, hybrid and in-office work arrangements, ensuring top-level service and performance.

A strong background in insurance, leadership, and client relations is required. Responsibilities include conducting staff performance reviews, coaching, and collaborating with management on policy and technical issues while

Qualifications

• RIBO license or CIP/CAIB is an asset.
• Solid knowledge of the insurance industry, policies and products.
• 3+ years of Personal Lines insurance experience.
• Prior leadership experience is an asset.
• Excellent customer service, communication and computer skills.

Responsibilities

• Provide effective leadership by keeping the team informed on changes and results and share accountability for performance, productivity and engagement.
• Evaluate staff performance and prepare formal performance reviews.
• Perform quality reviews on team members for staff development.
• Conduct monthly one-to-one meetings to discuss performance.
• Lead regular team meetings to discuss changes and high-level notes.
• Develop strong working relationships with staff and branches.
• Collaborate with management on technical and administrative issues.
• Train new hires and oversee performance and development.
• Oversee a team of 20+ Account Managers with flexible work locations (remote/hybrid/in-office).

Skills

Leadership

Customer service

Communication

Teamwork

Organizational skills

MS Office

Education

RIBO License or CIP/CAIB asset

Tools

Power Broker

Acturis

Applied Rating/Compaq-Quote

Job description

Oracle RMS Insurance Risk Management Services Inc. in Concord, Ontario is seeking an experienced Team Lead for our Personal Lines division. You will oversee 20+ Account Managers across remote, hybrid and in-office work arrangements, ensuring top-level service and performance.

A strong background in insurance, leadership, and client relations is required. Responsibilities include conducting staff performance reviews, coaching, and collaborating with management on policy and technical issues while