Senior Payment Analyst

Canadian Imperial Bank of Commerce; Calgary; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An innovative financial institution is seeking a Senior Payment Analyst to enhance its Global Money Operations. In this pivotal role, you'll leverage your analytical skills to resolve payment inquiries while ensuring exceptional service delivery. Join a dynamic team that values collaboration and embraces change, empowering you to make a significant impact in a hybrid work environment. This role not only offers competitive compensation but also emphasizes personal growth through initiatives like Purpose Day, allowing you to invest in your development. If you're ready to contribute to a client-focused organization that prioritizes teamwork and accountability, this opportunity is for you.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Paid day off for personal growth

Qualifications

• Minimum 1 year experience in payment processing.
• Strong analytical skills to resolve payment issues.

Responsibilities

• Validate and resolve payment requests from clients.
• Act as first contact for payment escalations.

Skills

Payment Processing

Analytical Skills

Teamwork

Communication Skills

Microsoft Office

Critical Thinking

Customer Service

Detail-Oriented

Tools

ECIF

IWS

Job description

time left to apply End Date: May 16, 2025 (7 days left to apply)

job requisition id 2510547

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Global Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. Asthe Senior Payment Analyst you'll be accountable for validation, investigation, analysis and resolution of requests and inquiries from domestic and overseas clients. You will utilize a thorough working knowledge of procedures, policies and principles to provide customers with detailed, factual information and guidance, as well as timely and appropriate resolution of payment transactions. You will act as a first point of contact for Payment escalations and ensure high level of productivity and customer service is maintained.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Due to the nature of this role, a criminal record check will need to be completed at least annually for the purpose of enhanced screening.

How You’ll Succeed

Payment Processing/ Analytical Skill- Demonstrate a minimum of 1 year of experience processing payments and some exposure to ECIF /IWS systems. Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Assist in monitoring work-flow activities, including exceptional payments ensuring work is complete and accurate and service level agreements are met.

Teamwork- Work in a team environment, collaborating on an ongoing basis with the team when handling Foreign Currency Payment Conversion. Multitask and work on several different types of payment processing flow, as required.

Communication & Technical Skills - Demonstrate strong communication skills, both verbal and written, to clearly articulate facts and recommendations when presenting instructions, ideas and solutions. Possess excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.

Who You Are

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

You're driven by collective success .You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

You look beyond the moment .You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

CALG-855 2 ST SW., 10th FL

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Global Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. Asthe Senior Payment Analyst you'll be accountable for validation, investigation, analysis and resolution of requests and inquiries from domestic and overseas clients. You will utilize a thorough working knowledge of procedures, policies and principles to provide customers with detailed, factual information and guidance, as well as timely and appropriate resolution of payment transactions. You will act as a first point of contact for Payment escalations and ensure high level of productivity and customer service is maintained.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Due to the nature of this role, a criminal record check will need to be completed at least annually for the purpose of enhanced screening.

How You’ll Succeed

• Payment Processing/ Analytical Skill- Demonstrate a minimum of 1 year of experience processing payments and some exposure to ECIF /IWS systems. Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Assist in monitoring work-flow activities, including exceptional payments ensuring work is complete and accurate and service level agreements are met.

• Teamwork- Work in a team environment, collaborating on an ongoing basis with the team when handling Foreign Currency Payment Conversion. Multitask and work on several different types of payment processing flow, as required.

• Communication & Technical Skills - Demonstrate strong communication skills, both verbal and written, to clearly articulate facts and recommendations when presenting instructions, ideas and solutions. Possess excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.

Who You Are

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You're driven by collective success .You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• You look beyond the moment .You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

CALG-855 2 ST SW., 10th FL

Employment Type

Regular

Weekly Hours

37.5

Skills

Accounting, Accounting, Adaptability, Analytical Thinking, Anti-Money Laundering Compliance, Business, Business Operations, Client Security, COINS systems, Communication, Critical Thinking, Customer Satisfaction, Customer Service, Data Analysis, Decision Making, Detail-Oriented, Direct Payments, Group Problem Solving, Hiring, Human Resources (HR), Internal Controls, Judgement, Learning Quickly, Microsoft Excel, Microsoft Office {+ 15 more}

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.