Senior Payment Analyst

Canadian Imperial Bank of Commerce; Calgary; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Payment Analyst to join their dynamic team. This role involves providing back office support for payment services, ensuring timely resolution of client inquiries, and maintaining high productivity standards. The ideal candidate will possess strong analytical and communication skills, along with proficiency in payment processing. With a hybrid work arrangement, you will enjoy the flexibility of working both on-site and remotely. Join this forward-thinking bank and make a meaningful impact in the world of finance.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Paid time off for personal development

Wellbeing support

Qualifications

• Minimum 1 year of experience processing payments.
• Strong analytical skills for problem-solving.

Responsibilities

• Accountable for validation and resolution of payment requests.
• Provide detailed information and guidance to clients.

Skills

Payment Processing

Analytical Skills

Communication Skills

Microsoft Office (Word, Excel, Outlook)

Education

Bachelor's Degree in Finance or related field

Tools

ECIF/IWS systems

Job description

time left to apply End Date: May 16, 2025 (6 days left to apply)

job requisition id 2510547

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Global Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. As the Senior Payment Analyst, you'll be accountable for validation, investigation, analysis, and resolution of requests and inquiries from domestic and overseas clients. You will utilize a thorough working knowledge of procedures, policies, and principles to provide customers with detailed, factual information and guidance, as well as timely and appropriate resolution of payment transactions. You will act as a first point of contact for payment escalations and ensure a high level of productivity and customer service is maintained.

At CIBC, we enable an optimal work environment for you to thrive. You’ll have the flexibility to manage your work activities within a hybrid work arrangement, spending 1-3 days per week on-site, with other days remote.

Due to the nature of this role, a criminal record check will need to be completed at least annually for enhanced screening.

How You’ll Succeed

1. Payment Processing/Analytical Skills: Demonstrate a minimum of 1 year of experience processing payments and some exposure to ECIF/IWS systems. Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Assist in monitoring workflow activities, including exceptional payments, ensuring work is complete and accurate, and service level agreements are met.
2. Teamwork: Work in a team environment, collaborating on an ongoing basis when handling Foreign Currency Payment Conversion. Multitask and work on several different types of payment processing flows, as required.
3. Communication & Technical Skills: Demonstrate strong verbal and written communication skills to clearly articulate facts and recommendations. Possess excellent Microsoft Office skills (Word, Excel, Outlook) with the ability to work with spreadsheets and formulas.

Who You Are

• You're digitally savvy: You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You understand that success is in the details: You notice things that others don't. Your critical thinking skills help inform your decision-making.
• You embrace and champion change: You'll continuously evolve your thinking and working methods to deliver your best.
• You're driven by collective success: You know collaboration can turn a good idea into a great one. You value an inclusive team working towards a shared vision.
• You look beyond the moment: You make decisions and take actions that will matter today and tomorrow, proactively seeking new opportunities.
• Values matter to you: You bring your authentic self to work and live our values—trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions to create opportunities for your potential. We aim to give you a career, not just a paycheck.

• Recognition through competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.
• Innovative spaces and tools to foster collaboration and create impactful solutions.
• A culture supporting your growth through initiatives like Purpose Day, a paid day off for personal development.

*Subject to plan and program terms and conditions.

What You Need to Know

• CIBC is committed to an inclusive environment. If you need accommodations, contact [e-mail]
• You must be legally eligible to work at the specified location(s) and have the necessary permits.
• We may require completion of assessments and skills tests to better understand your capabilities.

Job Location

CALG-855 2 ST SW., 10th FL