Senior Order Management & Key Accounts (Contract) - Hybrid

RTX; Quebec; Hybrid; CAD 34,000 - 41,000; Part time

Benefits offered by this job

Hybrid work model

On-site gym

Stable schedule

Job summary

Randstad Canada is seeking a Customer Order Management Specialist - Contractual to join a market-leading client based in Saint-Hubert. You will manage the full order lifecycle for strategic accounts and serve as the primary contact for major clients.

This hybrid role offers a competitive hourly wage of CAD 25–30, a stable Mon–Fri schedule 8:00 AM–5:00 PM, and on-site gym access, with focused collaboration across logistics, planning and operations.

Qualifications

• 2–5 years in customer service, logistics, or order management in manufacturing or B2B.
• Advanced Excel; data management; SAP is a major asset.
• Ability to manage complex situations independently and under pressure.
• Experience managing strategic accounts or high transactional volumes.
• Bilingual in French and English; English required for North America.

Responsibilities

• Manage full order processing cycle for a portfolio of strategic clients.
• Serve as primary contact for assigned major accounts, ensuring prompt communications.
• Collaborate with logistics, planning and operations to optimize delivery times.
• Track account performance and propose process improvements.
• Independently manage complex requests and customer escalations.
• Produce and analyze activity reports and KPIs.

Skills

Customer service

Logistics

Order management

Stakeholder communication

Analytical thinking

Tools

Excel

SAP

Job description

Randstad Canada is seeking a Customer Order Management Specialist - Contractual to join a market-leading client based in Saint-Hubert. You will manage the full order lifecycle for strategic accounts and serve as the primary contact for major clients.

This hybrid role offers a competitive hourly wage of CAD 25–30, a stable Mon–Fri schedule 8:00 AM–5:00 PM, and on-site gym access, with focused collaboration across logistics, planning and operations.