Order Flow Specialist - Hybrid Toronto

TP; Toronto; Hybrid; CAD 31,822 - 45,323; Full time

Benefits offered by this job

Paid Training

Employee referral program - $500.00 for every referral hired

Excellent medical, dental and benefits plans

Job summary

A leading contact center management firm is seeking an Order Management Specialist in Toronto. This hybrid role involves monitoring the sales order cycle and providing exceptional support to internal and external stakeholders. Candidates should have 3-5 years of experience in customer service and 2+ years in a leadership role. Excellent communication skills and a college degree are required. The position offers competitive pay at $28 CAD per hour along with benefits and opportunities for advancement.

Qualifications

• 3-5 years in a Customer Service environment or Operations Support role.
• 2+ years in a Leadership role.
• Excellent verbal and written communication skills in English.

Responsibilities

• Monitor and support the sales order cycle for smooth execution.
• Resolve escalated customer inquiries according to service levels.
• Coordinate with internal departments to drive issue resolution.
• Offer superior customer experience on every stakeholder interaction.

Skills

Customer Service Experience

Leadership skills

Time Management

Communication Skills

CRM Systems Understanding

Education

College/University degree

Job description

A leading contact center management firm is seeking an Order Management Specialist in Toronto. This hybrid role involves monitoring the sales order cycle and providing exceptional support to internal and external stakeholders. Candidates should have 3-5 years of experience in customer service and 2+ years in a leadership role. Excellent communication skills and a college degree are required. The position offers competitive pay at $28 CAD per hour along with benefits and opportunities for advancement.