Senior Operations Strategy Consultant

PwC

Toronto

Hybrid

CAD 85,000 - 135,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work environment

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Job summary

PwC Canada is seeking an Operations Consulting - Senior Associate within Financial Services Banking Operations to design strategies and transformational roadmaps that maximize opportunities and reduce risk for clients. You’ll lead delivery, apply problem-solving, and support risk‑and‑control frameworks while guiding teams.

Join a hybrid work environment with exposure to AI initiatives, platform migrations, and technology enablement across banking operations.

Qualifications

Experience in management consulting with knowledge of operations in financial services.
Understanding of risk terminology, first-line-of-defence responsibilities, and enterprise risk management.
Consulting experience supporting business transformation, process improvement, or risk initiatives in financial services.
Knowledge of SDLC, Agile delivery, and collaboration tools like Jira and Microsoft tools.
Strong problem-solving skills and ability to communicate complex information clearly.
Interest in technology-enabled transformation, including AI/GenAI and ERP migrations.
Experience with operational excellence, process optimization, RPA and AI for banking operations.
Ability to build trusted client relationships and lead complex programs.

Responsibilities

Lead delivery of client projects from scoping to conclusion, exceeding expectations.
Apply structured problem-solving to business, operational, technology, and risk challenges.
Support design and implementation of risk and control frameworks.
Build relationships with clients and team members across disciplines.
Manage timelines and budgets while coaching junior staff and improving performance.
Translate client business and strategies into actionable analyses and insights.
Communicate complex information effectively in written and verbal form.
Stay informed on AI trends and tech-enabled transformation opportunities.