Senior Operations Manager, Oakridge Park

Colonial Group; Vancouver; On-site; CAD 75,000 - 80,000; Full time

Job summary

Alpine seeks a Senior Operations Manager to lead teams and deliver exceptional cleaning services in a luxury mall, retail, and office setting at Oakridge Park, Canada.

You will manage labour, budgets, and client relationships, working with leaders to drive strategy and performance while maintaining high standards of service delivery.

Qualifications

• 5+ years of leadership experience in commercial cleaning, facilities services, hospitality, or related industries.
• Strong client relationship and stakeholder management skills.
• Experience managing budgets, labour, and operational performance.
• High emotional intelligence and ability to build trust across levels.
• Hands-on leadership style with willingness to jump in when needed.

Responsibilities

• Support service delivery, client relationships, workforce planning, and operational performance.
• Develop and implement operational strategies, processes, and continuous improvement initiatives.
• Collaborate with leaders to identify opportunities to enhance efficiency, quality, and client satisfaction.
• Ensure cleaning services are delivered safely, efficiently, and to high standards.
• Conduct regular site walks, inspections, and quality reviews.
• Monitor service levels, client commitments, and overall performance.

Skills

Leadership

Client relationships

Budget management

Labour management

KPI reporting

Emotional intelligence

Job description

Title: Senior Operations Manager

Status: Full Time

Salary: $75,000 - $80, 000

Location: Oakridge Park

About the Role

Oakridge Park is one of the most exciting and ambitious developments in Canada, bringing together luxury retail, premium office space, public gathering areas, and a first-class customer experience.

At Alpine, our teams play an important role in that experience every single day. We're looking for a Senior Operations Manager who can lead people, build strong client relationships, and deliver exceptional cleaning services in an environment where details matter and expectations are high.

What You Will Be Doing

You’ll be out on the floor, meeting with clients, supporting leaders, inspecting work, solving problems, manage labour and budgets, and help your team navigate the day-to-day realities of a busy luxury mall, retail and office environment.

If you enjoy building strong teams, developing people, and leading in an environment that keeps you on your toes, you’ll fit right in.

You will:

• Support service delivery, client relationships, workforce planning, and operational performance
• Support the development and implementation of operational strategies, processes, and continuous improvement initiatives
• Collaborate with leaders to identify opportunities that enhance efficiency, quality, and client satisfaction
• Ensure cleaning services are delivered safely, efficiently, and to the highest standards
• Conduct regular site walks, inspections, and quality reviews
• Monitor service levels, client commitments, and operational performance

• Build a culture of accountability, teamwork, and service excellence
• Manage labour budgets, staffing levels, scheduling, and operational resources
• Support hiring, onboarding, training, and employee development
• Recognize strong performance and address concerns when needed
• Create an environment where people feel supported, challenged, and set up for success
• Develop strong working relationships with client stakeholders and site partners
• Use data, reporting, and technology to identify opportunities and improve results
• Support special projects, other duties, events, and changing operational requirements

Who You Are

• 5+ years of leadership experience managing large teams in commercial cleaning, facilities services, hospitality, property services, or a related industry
• Strong client relationship and stakeholder management skills
• Experience managing budgets, labour, and operational performance
• Strong emotional intelligence and the ability to build trust with people at all levels
• A hands-on leadership style and willingness to jump in when your team needs support
• The ability to stay organized and focused when priorities shift throughout the day
• Strong KPI management and reporting experienceAttention to detail
• Must be able to obtain and maintain company and/or client required security clearances