Operations Supervisor - Hamilton / St. Catherines, ON

Colonial Group; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Vehicle allowance

Career growth

Team culture

Job summary

Alpine is seeking an Operations Supervisor to lead frontline teams across Hamilton, St. Catharines, Welland and surrounding communities. You’ll manage day-to-day site operations, build client relationships, schedule and train staff, and ensure service excellence.

This field-based role requires travel across the region, willingness to cover day and night shifts, and hands-on coaching to deliver Alpine’s standards of quality, safety, and customer satisfaction.

Qualifications

• 3+ years leading multi-site operations
• 2+ years in cleaning/facilities/hospitality
• Strong coaching and team development skills
• Excellent organizational and communication abilities
• Valid driver’s licence and ability to travel

Responsibilities

• Lead day-to-day operations of multiple client sites
• Onboard, train, schedule, and support frontline employees
• Provide ongoing coaching and performance feedback
• Build relationships with clients and respond to service requests
• Conduct quality inspections and site audits
• Monitor staffing, schedules, labour hours, and budgets
• Use Dayforce, OrangeQC, and other systems to manage payroll and operations
• Address concerns promptly to prevent issues
• Report maintenance and ensure repairs are completed
• Manage inventory and equipment within budget
• Ensure safety compliance and policy adherence
• Collaborate with People & Culture, Health & Safety, Service, and Maintenance teams

Skills

Team leadership

Operations management

Customer service

Coaching

Communication

Problem solving

Tools

Dayforce

OrangeQC

MS Office

Job description

Title: Operations Supervisor

Location: Hamilton, St. Catherines, Welland, and surrounding rural communities

Tentative start date: September/October 2026

About the Role

As an Operations Supervisor, you'll be responsible for a portfolio of client sites throughout Hamilton, St. Catherines,Welland, and the surrounding rural communities. You'll lead our frontline teams, build strong relationships with clients, and make sure every site consistently delivers the level of service Alpine is known for.

This is a field-based leadership role where no two days look the same. One day you may be meeting with a client, the next you're coaching an employee, completing site inspections, resolving an operational issue, or helping onboard a new team member. You'll work closely with both our clients and employees to ensure our operations run smoothly while creating a positive experience for everyone involved.

Our business operates around the clock, so flexibility is important. You'll regularly support day and night shift teams, complete occasional evening and weekend site visits, and travel throughout your assigned region.

What You Will Be Doing

• Lead the day-to-day operations of multiple client sites
• Onboard, train, schedule, and support frontline employees throughout their employment journey
• Provide ongoing coaching, performance feedback, and recognition to help your teams succeed
• Build strong working relationships with clients and respond to service requests, concerns, and operational needs in a timely manner
• Conduct regular quality inspections and site audits to ensure Alpine's standards are consistently met
• Monitor staffing levels, schedules, labour hours, and budgets to support efficient operations
• Use systems such as Dayforce, OrangeQC, and other company technology to manage payroll, inspections, reporting, and daily operations
• Ensure all concerns are addressed quickly and work proactively to prevent issues from escalating
• Report facility maintenance concerns and follow through to ensure repairs are completed
• Manage supply inventory and equipment while ensuring sites remain within budget
• Ensure compliance with company policies, health and safety requirements, incident reporting protocols, and applicable legislation and collective agreements.
• Work closely with People & Culture, Health & Safety, Service, and Maintenance teams to support day-to-day operations

What Success Looks Like

In this role, success means:

• Deliver exceptional client service through proactive communication and issue resolution
• Maintain high standards of quality, safety, and compliance across assigned sites

• Provide consistent field leadership through regular site visits, inspections, and employee engagement
• Build high-performing teams through coaching, training, and recognition
• Manage people, resources, and budgets effectively to achieve operational goals

What You Will Bring

• 3+ years of experience leading and developing teams in a multi-site operational environment
• 2+ years of experience in commercial cleaning, facilities services, hospitality, or a similar service-focused industry
• A passion for coaching others and creating an engaged, accountable, and high-performing team culture
• Strong customer service and relationship-building skills with the ability to resolve issues professionally and proactively
• Excellent organizational, communication, and problem-solving abilities
• Confidence using technology such as Dayforce, OrangeQC, and Microsoft Office to manage operations efficiently
• The ability to prioritize multiple responsibilities while maintaining exceptional attention to detail
• A valid driver's licence, clean driving abstract, and the flexibility to travel throughout your assigned territory

About Alpine

Alpine is one of Canada's leading facility services providers, delivering cleaning, maintenance, and support services across a variety of industries. We are committed to creating exceptional client experiences while fostering a workplace where our people can grow, develop, and succeed.

Why Join Alpine?

• Comprehensive benefits package
• Vehicle allowance
• Opportunities for career growth and advancement within a growing organization
• A collaborative team culture that values accountability, professionalism, and service excellence
• Ongoing training, coaching, and leadership development opportunities
• The opportunity to make a direct impact on employee success and client satisfaction