Operations Manager - Greater Toronto Area

Colonial Group; Toronto; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Collaborative team culture

Job summary

Alpine is seeking an Operations Manager to lead multiple client sites across the Greater Toronto Area. You will manage frontline teams, build client relationships, and ensure service levels meet Alpine's standards through daily coaching and inspections.

This field-based role requires flexibility for day and night shifts, site visits, and travel within your territory. You will monitor staffing, budgets, and safety compliance while collaborating with People & Culture, Health & Safety, and

Qualifications

• 3+ years of experience leading teams in a multi-site setting.
• Strong customer service and client-relationship skills.
• Able to coach, supervise, and develop frontline employees.

Responsibilities

• Lead day-to-day operations of multiple client sites.
• Onboard, train, and schedule frontline staff.
• Provide coaching and performance feedback to teams.

Skills

Leadership

Coaching

Customer service

Communication

Organization

Attention to detail

Driver's license

Tools

Dayforce

OrangeQC

Microsoft Office

Job description

Title: Operations Manager

Location: Greater Toronto Area, ON

About the Role

As an Operations Manager, you'll be responsible for a portfolio of client sites throughout Greater Toronto Area. You'll lead our frontline teams, build strong relationships with clients, and make sure every site consistently delivers the level of service Alpine is known for.

This is a field-based leadership role where no two days look the same. One day you may be meeting with a client, the next you’re coaching an employee, completing site inspections, resolving an operational issue, or helping onboard a new team member. You'll work closely with both our clients and employees to ensure our operations run smoothly while creating a positive experience for everyone involved.

Our business operates around the clock, so flexibility is important. You'll regularly support day and night shift teams, complete occasional evening and weekend site visits, and travel throughout your assigned region.

What You Will Be Doing

• Lead the day-to-day operations of multiple client sites
• Onboard, train, schedule, and support frontline employees throughout their employment journey
• Provide ongoing coaching, performance feedback, and recognition to help your teams succeed
• Build strong working relationships with clients and respond to service requests, concerns, and operational needs in a timely manner
• Conduct regular quality inspections and site audits to ensure Alpine's standards are consistently met
• Monitor staffing levels, schedules, labour hours, and budgets to support efficient operations
• Use systems such as Dayforce, OrangeQC, and other company technology to manage payroll, inspections, reporting, and daily operations
• Ensure all concerns are addressed quickly and work proactively to prevent issues from escalating
• Report facility maintenance concerns and follow through to ensure repairs are completed
• Manage supply inventory and equipment while ensuring sites remain within budget
• Ensure compliance with company policies, health and safety requirements, incident reporting protocols, and applicable legislation and collective agreements.
• Work closely with People & Culture, Health & Safety, Service, and Maintenance teams to support day-to-day operations

What Success Looks Like

• Deliver exceptional client service through proactive communication and issue resolution
• Maintain high standards of quality, safety, and compliance across assigned sites
• Provide regular field leadership through site visits, inspections, and team engagement
• Effectively manage people, resources, and budgets to achieve operational goals

What You Will Bring

• 3+ years of experience leading and developing teams in a multi-site operational environment
• 2+ years of experience in commercial cleaning, facilities services, hospitality, or a similar service-focused industry
• A passion for coaching others and creating an engaged, accountable, and high-performing team culture
• Strong customer service and relationship-building skills with the ability to resolve issues professionally and proactively
• Excellent organizational, communication, and problem-solving abilities
• Confidence using technology such as Dayforce, OrangeQC, and Microsoft Office to manage operations efficiently
• The ability to prioritize multiple responsibilities while maintaining exceptional attention to detail
• A valid driver's licence, clean driving abstract, and the flexibility to travel throughout your assigned territory

About Alpine

Alpine is one of Canada's leading facility services providers, delivering cleaning, maintenance, and support services across a variety of industries. We are committed to creating exceptional client experiences while fostering a workplace where our people can grow, develop, and succeed.

Why Join Alpine?

• Comprehensive benefits package
• Opportunities for career growth and advancement within a growing organization
• A collaborative team culture that values accountability, professionalism, and service excellence