Senior Operations Administrator

Butterfield Group; Halifax; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Learning and development opportunities

Job summary

Butterfield Support Services (Canada) Limited is seeking a detail-oriented Senior Operations Administrator to join our Halifax team. The role processes operational activity with timely, accurate service and reports to the Operations Team Lead.

You will handle verification, data input, payment instruction reviews, data reconciliation, and support to the investigations unit while maintaining data integrity and meeting SLAs in a fast-paced banking operations environment.

Qualifications

• Bachelor degree or community college with banking experience.
• Excellent interpersonal and communication skills.
• Strong organizational and analytical skills.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to work flexible hours and holidays.
• Strong teamwork and leadership abilities.
• Ability to handle large-dollar transactions and confidential information.
• Proficiency with core banking systems and SWIFT.
• Proficiency with Microsoft Office.

Responsibilities

• Perform day-to-day activities in Operations related to verification, data input and filing.
• Review and approve payment instructions for retail and corporate customers in accordance with SLA.
• Review and approve investment instructions in custody operations.
• Maintain and update data for internal and external customers.
• Prepare, track and submit timely reports.
• Provide support to the investigations unit to resolve discrepancies.
• Provide guidance to team members with queries and daily duties.
• Reconcile data and liaise with counterparties; escalate complex problems.
• Perform other duties as directed for Department efficiency.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Multitasking

Flexibility with hours

Team leadership

Discretion with confidential info

Banking systems understanding

Microsoft Office

Education

Bachelor degree or community college with banking experience

Tools

Core banking system

Electronic Delivery Interface

SWIFT network

Microsoft Office Suite

Job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

We are seeking a detail-oriented and organized individual to join our Operations team either in Halifax or Moncton.The Senior Operations Administrator will successfully process all operational activity providing responsive, timely and accurate service. This position will report to the Operations Team Lead.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers range from personal bank account holders to corporate and wealth clients. Banking Operations is a fast-moving environment, where innovation is at the heart of the team’s everyday activities.

Your responsibilities will include:

• performing day-to-day activities in Operations as they relate to verification, data input and filing (electronic and physical) duties; prioritizing and performing tasks to meet deadlines and SLAs in accordance with departmental standards, policies and procedures
• reviewing and approving various payment instructions (intra and interbank) for retail and corporate customers as per set SLA
• reviewing and approving investment instructions for Bank’s custody customers by working with custodians, brokers and various counter parties for correct execution
• maintaining and updating static data for the Bank’s internal and external customers
• preparing, tracking and submitting timely reports for periodic and ad-hoc tasks assigned
• providing support to the investigations unit by researching and solving issues to ensure the timely resolution of any discrepancies
• providing guidance and support to team members with queries and daily duties as assigned
• reconciling data, responding to queries and liaising with counterparties; following up with action as required, referring the most complex problems to the Operations Team Lead
• performing any other duties as directed for the Department efficiency

Your qualifications and skills include:

• Bachelor degree or community college with previous banking experience
• excellent interpersonal and communication skills, strong organizational and analytical skills with a focus on providing excellent customer service
• ability to manage multiple tasks and work effectively in a deadline-driven environment
• ability to adjust working hours, with minimal notice, and to work on public holidays; willingness to work flexible hours through lunch and overtime during high volume and busy periods
• strong team player with leadership skills
• ability to handle transactions with large dollar amounts, high volumes and confidential information with absolute discretion
• ability to adapt to and proficiently use the core banking system, Electronic Delivery Interface and SWIFT network
• proficiency in Microsoft Office Suite of applications

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values—approachable, collaborative, empowered and impactful,we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.