Client Service Analyst - 6 month contract

Butterfield Group; Halifax; On-site; CAD 55,000 - 85,000; Full time

Job summary

Butterfield Group in Halifax is seeking a Client Service Analyst to join a collaborative team of professionals. You will manage onboarding, periodic reviews, trigger reviews and amendments, ensuring timely execution per CST procedures.

The role requires strong regulatory knowledge, meticulous attention to detail, and excellent communication to support Front Office teams and clients. You will liaise between frontline staff and clients, delivering efficient service and accurate documentation.

Qualifications

• Post-Secondary education, or appropriate industry experience.
• Aptitude for creative problem solving and analysing information.
• Diligent and high-level attention to detail even when working under pressure.
• Excellent oral and written communication skills.
• Strong organisational and time management skills.
• Self-starter and team player.
• Experience of banking services, banking systems, and/or working with clients would be preferred.
• Experience of financial crime regulations would be preferred.
• Ability to work independently and in a team environment.

Responsibilities

• Managing the workflow for all allocated cases.
• Reviewing CDD information and documentation provided by clients during onboarding and ongoing reviews of individuals and Retail Banking clients, as well as simple structured Approved Introducers.
• Conducting Financial Crime risk assessments in order to accurately document the risk profile of each relationship.
• Ensuring that a detailed Source of Wealth and Funds rationale is held for each relationship, and where required, corroborating this information using public sources or documentation obtained directly from clients.
• Undertaking adverse media searches to identify potential high-risk factors and reviewing the tax documentation provided by clients.
• Ensuring consistency with Bank standards and procedures... to prevent regulatory breaches.
• Analysing the client summary completed by the Front Office team and ensuring they have documented the client accurately.
• Providing guidance to Front Office teams with regard to required documentation for new clients.
• Ensuring swift responses to RM and client requests.
• Supporting with other duties as requested by management.

Skills

Communication

Attention to detail

Problem solving

Time management

Teamwork

Self-motivation

Independent work

Banking knowledge

Education

Post-Secondary education

Tools

Banking systems

Job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

The Client Service Analyst reports to the Team Lead/Assistant Vice President of the Client Services team and is responsible for undertaking onboarding, periodic reviews, trigger reviews, and amendments, as well as ensuring that all allocated cases are executed per CST procedures and timeframes. As part of this role, the CS Analyst is a key liaison between front-line staff and clients, and is able to demonstrate a good understanding of the regulatory framework relevant to the role, whilst grasping the importance of a smooth and efficient service for Front Office teams and clients.

Your responsibilities will include:

• Managing the workflow for all allocated cases.
• Reviewing CDD information and documentation provided by clients during onboarding and ongoing reviews of individuals and Retail Banking clients, as well as simple structured Approved Introducers.
• Conducting Financial Crime risk assessments in order to accurately document the risk profile of each relationship.
• Ensuring that a detailed Source of Wealth and Funds rationale is held for each relationship, and where required, corroborating this information using public sources or documentation obtained directly from clients.
• Undertaking adverse media searches to identify potential high-risk factors and reviewing the tax documentation provided by clients.
• Ensuring consistency with Bank standards and procedures in order to prevent regulatory breaches Analysing the client summary completed by the Front Office team and ensuring they have documented the client accurately.
• Providing guidance to Front Office teams with regard to required documentation for new clients.
• Ensuring swift responses to RM and client requests.
• Supporting with other duties as requested by management.

Your qualifications and skills include:

• Post-Secondary education, or appropriate industry experience.
• Aptitude for creative problem solving and analysing information.
• Diligent and high-level attention to detail even when working under pressure.
• Excellent oral and written communication skills.
• Strong organisational and time management skills.
• Self-starter and team player.
• Experience of banking services, banking systems, and/or working with clients would be preferred.
• Experience of financial crime regulations would be preferred.
• Ability to work independently and in a team environment.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful, we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.