Operations Administrator - Payments

Butterfield Group; City of Moncton; On-site; CAD 42,000 - 62,000; Full time

Job summary

Butterfield Group in Moncton, NB is seeking an Operations Administrator for its Banking Operations team. The role focuses on processing a range of banking transactions with accuracy, timeliness and adherence to standards. You will collaborate with teams in Halifax and Moncton to ensure seamless service delivery.

We value detail-oriented professionals who can manage multiple priorities, support wire payments and maintain data integrity while upholding confidentiality across a global client base.

Qualifications

• Experience in banking or financial services operations or service center.
• Strong attention to detail and organizational skills with focus on service quality.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Willingness to adjust hours and work some public holidays for coverage across locations.
• Ability to handle large dollar transactions with discretion and confidentiality.
• Proficiency in Microsoft Office and ability to learn new applications.
• Experience with core banking systems, EDI and SWIFT is a plus.

Responsibilities

• Process scheduled and ad-hoc banking transactions with high accuracy and within SLAs.
• Follow Bank policies, procedures, and standards in daily work.
• Prepare and process wire payments, coordinating with custodians and brokers.
• Maintain and update static data for internal and external customers.
• Prepare, track and submit timely reports for assigned tasks.
• Support investigations by researching and resolving issues and discrepancies.
• Reconcile data, respond to queries, and escalate complex issues to the Team Lead.

Skills

Attention to detail

Time management

Organizational skills

Customer service

Deadline driven

Microsoft Office

Adaptability

Tools

Core banking system

Electronic Delivery Interface

SWIFT network

Microsoft Office Suite

Job description

Butterfield Support Services (Canada) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

We are seeking detail and process-oriented individuals to join our new Operations team in Moncton, NB. The Operations Administrator will accurately process and support a range of banking operations transactions and activities providing responsive, timely and accurate support and service. This position will report to a Team Lead, Operations and work closely with the Operations teams in both Halifax, NS and Moncton, NB.

About the Team

Butterfield’s Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers include personal bank account holders, corporate and wealth clients. Banking Operations is a fast-moving environment, where quality and accuracy are at the core of the team’s everyday activities.

Your responsibilities will include:

• performing a range of scheduled and ad-hoc banking transactions with a high degree of accuracy while ensuring timelines and SLAs are consistently met
• working in accordance with Bank and departmental standards, policies and procedures
• preparing and processing wire payment instructions while coordinating with internal colleagues, custodians, brokers and other counter parties
• maintaining and updating static data for the Bank’s internal and external customers
• preparing, tracking and submitting timely reports for periodic and ad-hoc tasks, as assigned
• providing support to the investigations unit by researching and solving issues to ensure the timely resolution of any discrepancies
• reconciling data, responding to queries and liaising with counterparties; following up with action as required, referring the most complex problems to the Team Lead, Operations
• performing any other duties as assigned

Your qualifications and skills include:

• previous experience in a banking or financial services operation or service center
• strong detail orientation and organizational skills with a focus on providing quality customer service
• ability to manage multiple tasks and work effectively in a deadline-driven environment
• ability to adjust working hours and to work some public holidays to ensure seamless service delivery across our locations
• ability to process transactions with large dollar amounts, high volumes and confidential information with absolute discretion
• proficiency in Microsoft Office Suite of applications with ability to learn new technology and applications
• previous experience working with core banking system, Electronic Delivery Interface and SWIFT network would be considered an asset

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values—approachable, collaborative, empowered and impactful we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com/careers to view all opportunities and apply via our careers’ portal.