Operations Administrator

Butterfield Group; Halifax; On-site; CAD 42,000 - 64,000; Full time

Job summary

Butterfield Support Services (Halifax) Limited seeks an Operations Administrator to join the team in Halifax. The role focuses on accurate processing of operations tasks, data entry, verification and timely reporting within a busy banking operations environment.

The successful candidate will handle payments, maintain customer data and support investigations, while coordinating with multiple departments to meet SLAs and deadlines.

Qualifications

• Post-secondary degree.
• Excellent interpersonal and communication skills.
• Strong organizational and analytical abilities.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to work flexible hours during busy periods.
• Ability to handle large dollar transactions with discretion.
• Experience with core banking systems and SWIFT a plus.

Responsibilities

• Perform day-to-day activities in Operations related to verification, data input and filing.
• Prepare and process payment instructions with custodians, brokers and counterparties for correct execution.
• Maintain and update static data for internal and external customers.
• Prepare, track and submit timely reports for assigned tasks.
• Support investigations by researching issues to resolve discrepancies.
• Reconcile data, respond to queries and liaise with counterparties.
• Perform other duties as directed for department efficiency.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Customer service

Multitasking

Discretion

Education

Post-secondary degree

Tools

Core banking system

Electronic Delivery Interface

SWIFT

Microsoft Office

Job description

Butterfield Support Services (Halifax) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world's leading, independent offshore bank and trust company.

We are seeking a detail-oriented and organized individual to join our Operations team. The Operations Administrator will successfully process all operational activity providing responsive, timely and accurate service. This position will report to the Team Lead, Operations.

About the Team

Butterfield's Banking Operations team supports millions of financial transactions globally across all of our banking locations. Our customers range from personal bank account holders to corporate and wealth clients. Banking Operations is a fast-moving environment, where innovation is at the heart of the team's everyday activities.

Your responsibilities will include:

• performing day-to-day activities in Operations as they relate to verification, data input and filing (electronic and physical) duties; prioritizing and performing tasks to meet deadlines and SLAs in accordance with departmental standards, policies and procedures
• preparing and processing various payment instructions (intra and interbank) for retail by working with custodians, brokers and various counter parties for correct execution
• maintaining and updating static data for the Bank's internal and external customers
• preparing, tracking and submitting timely reports for periodic and ad-hoc tasks assigned
• providing support to the investigations unit by researching and solving issues to ensure the timely resolution of any discrepancies
• reconciling data, responding to queries and liaising with counterparties; following up with action as required, referring the most complex problems to the Team Lead, Operations
• performing any other duties as directed for the Department efficiency

Your qualifications and skills include:

• post-secondary degree
• excellent interpersonal and communication skills, strong organizational and analytical skills with a focus on providing excellent customer service
• ability to manage multiple tasks and work effectively in a deadline-driven environment
• ability to adjust working hours, with minimal notice, and to work on public holidays; willingness to work flexible hours through lunch and overtime during high volume and busy periods
• ability to handle transactions with large dollar amounts, high volumes and confidential information with absolute discretion
• ability to adapt to and proficiently use the core banking system, Electronic Delivery Interface and SWIFT network
• proficiency in Microsoft Office Suite of applications

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values - approachable, collaborative, empowered and impactful, we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities