Senior Office Administrator - Hunter Dental

dentalcorp; Markham; On-site; CAD 39,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Employee Assistance Program

Gym discounts

Insurance savings

Job summary

Hunter Dental in Markham is seeking a Dental Administrator to welcome patients, optimize schedules and maintain accurate records. This role focuses on delivering warm, professional service and coordinating recall systems while handling calls, referrals, and billing.

The ideal candidate has at least 3 years of dental administration experience, is proficient with dental software, and has a clinical background.

Qualifications

• Minimum 3 years of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is required.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Patient interaction

Appointment scheduling

Billing & insurance claims

Record keeping

Clinical background

Tools

Dental software

Job description

Get to Know Us

Hunter Dental has proudly served the Markham community for over 65 years. Our welcoming, family-focused practice combines modern dental technology with personalized, comprehensive care for patients of all ages. We're passionate about building lasting relationships with our patients and creating a supportive, collaborative environment where our team can thrive.

Schedule

• Monday: 8:00am - 5:00pm
• Tuesday: 10:00am - 7:00pm
• Wednesday: 8:00am - 5:00pm
• Thursday:8:00am - 5:00pm
• Friday: 8:00am - 4:00pm
• (ONE Saturday/month: 8:00am - 1:00pm)

What Sets Us Apart

• Grow Without Limits: We'll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise , tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $28-$30 /hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate , up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You

Minimum 3 years of Dental A dministration experience is required

Experience with dental software programs is required

C linical background is required