Senior Networking Resident Engineer — Onsite Trusted Advisor

Extreme Networks; Canada; On-site; CAD 110,000 - 150,000; Full time

Job summary

Extreme Networks is seeking a highly skilled Resident Engineer to work onsite with a specific customer in Canada. You will serve as a trusted advisor, providing expert network design, implementation, and troubleshooting across Extreme product suites to meet customer requirements.

You will lead technical discussions, create and maintain project documentation, and mentor customer teams and partners while coordinating with sales. The role requires strong communication and a collaborative mindset.

Qualifications

• Expert in networking technologies with industry and regional knowledge and experience.
• Ability to implement Extreme products and solutions in a mission critical environment with downtime considerations.
• Thorough knowledge of security design features and ability to analyze network and systems security design.
• Hands-on experience using security-related toolsets.
• Must have strong skills in troubleshooting and problem resolution in a network environment.
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Demonstrated ability to manage complex customer interactions and control customer expectations.
• Excellent inter-personal, technical presentation and communications skills.
• Proven team player.
• Must be self-motivated and have the ability to work with minimal supervision.
• Extreme ECP certification

Responsibilities

• Provide onsite project implementation support.
• Follow Extreme Networks PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Responsible for creation and maintaining of project documentation during implementation.
• Responsible as technical lead and trusted advisor to the customer during implementation.
• Responsible as liaison between sales and customer during implementation.
• Work with Extreme partners and sales staff to implement the Extreme solution that was sold.
• Must maintain excellent knowledge of all Extreme product suites.
• Coach and mentor customer and Extreme partners.

Skills

Networking expertise

Customer engagement

Project leadership

Troubleshooting

Security design

Onsite support

PDIO methodology

Mentoring

Communication skills

Extreme product knowledge

Education

Bachelor's degree in Computer Science or related field

Job description

Extreme Networks is seeking a highly skilled Resident Engineer to work onsite with a specific customer in Canada. You will serve as a trusted advisor, providing expert network design, implementation, and troubleshooting across Extreme product suites to meet customer requirements.

You will lead technical discussions, create and maintain project documentation, and mentor customer teams and partners while coordinating with sales. The role requires strong communication and a collaborative mindset.